ESET Endpoint Security Update: Could not connect to server

[pipboy3000 3]

All clients both Windows and Mac OS based are reporting the same problem. When trying to download the update, client reports error message saying 'could not connect to server'. I have rebooted the server (Windows 7 Pro x64 VM) and also disabled the firewall to see if that helps, but no joy. Server can be pinged and RDP-ed. The only update installed today, was windows defender definitions. ERA Web interface works as well. This problem started today. Is there any way to reconfigure clients (both mac and windows) to download virus definitions directly from ESET's servers like it was possible in version 5?

 

[rekun 43]

Hi

In version 6, all client are requesting updates from the official servers, however it is possible to do so through a proxy, which caches the results.

The issue you have could be related to some issue with the proxy.

You can make the clients connect directly to the official servers by editing the default policies in era.

Go to the admin panel in the left side and then select policies. Here you should look for all policies including the word proxy. There is one for each product (agent, endpoint, file security and so on)

Edit the policies and disable the settings related to the proxy settings.

Save the settings and wait a few minutes and the force an update.

Good luck

[rekun 43]

Before doing the above, you can also try to restart the Apache http proxy service on the remote administrator server, as that seems to fix the proxy server.

[Marcos 5,072]

If it's possible to connect to the Internet directly, try temporarily disabling the proxy server in the Endpoint setup to see if it makes a difference. What proxy server is used?