i can not update my virus database

[mohamedfaisal 0]

i have an activated eset nod 32 antivirus 9 till 2018 >>> and i can not be able to run an update for the virus database  and the program is warning me for a security alert >> but in update tool it's telling me that the virus database is up to date and no necessary for update> 

 

                my virus signature is 12270 

please i need help >..  

 

 

best regards and i am waiting for your help

[TomasP 316]

Hello, what is the exact error message you are getting?

Please follow the steps from hxxp://support.eset.com/kb2850/