Alireza.Najaflou 0 Posted December 22, 2015 Posted December 22, 2015 Hello everybody and eset technical team. I am an administrator of a company that use EEA with 80 clients license. On of my cilents is a server with below system information: OS : Windows Server 2008 R2 DBMS : Microsoft SQL Server 2008 SP4 RAM : 12 GB HDD: RAID 5 ..... Until our company had used from version 5 it worked very good. But when we migrated to version 6 every day windows server 2008 R2 Freezes and hangs and i should restart it manually from server room. After uninstalling EEA 6.2.2033.0 server works correctly as past. I guess that there is a conflict between SQL Server 2008 SP4 Jobs or log saving and Eset Endpoint Antivirus 6.2.20.33.0 the last version. I have requisition that fix this bug in a new version of EEA and release it as soon as. Thanks so much.
Administrators Marcos 5,452 Posted December 25, 2015 Administrators Posted December 25, 2015 Have you installed the hotfix KB2664888 to no avail? hxxp://support.eset.com/kb2567/. You mentioned EEA but it's Endpoint File Security that should be installed on file servers.
Alireza.Najaflou 0 Posted December 26, 2015 Author Posted December 26, 2015 (edited) Hotfix KB2664888 was installed before by windows updates . Edited December 26, 2015 by Alireza.Najaflou
Administrators Marcos 5,452 Posted December 26, 2015 Administrators Posted December 26, 2015 This update is not distributed via WU and needs to be installed manually. If possible, create a complete memory dump from a frozen state. Just wait several seconds after the system freezes before you trigger a manual crash.
Alireza.Najaflou 0 Posted December 26, 2015 Author Posted December 26, 2015 hxxp://uupload.ir/viewer.php?file=wgsn_untitled.jpg
Alireza.Najaflou 0 Posted December 26, 2015 Author Posted December 26, 2015 hxxp://uupload.ir/viewer.php?file=0ip_windows_updates.png
Administrators Marcos 5,452 Posted December 26, 2015 Administrators Posted December 26, 2015 Then we'll need a complete memory dump for analysis as asked in my previous post.
shathippens 0 Posted January 11, 2016 Posted January 11, 2016 Hi, we've the same problem here. In our company we have round about 250 clients with ESET v.6.2.2033.1. 40-50 clients have problems with "freezing" (Win 7/8.1/10). We don't know why. Several clients, several OS, several Hardware. When we disable ESET on the workstations all is working fine. We've replaced the "network.dll" as described here: hxxp://support.eset.com/kb2567/. Regarding the hotfix: It's not possible to execute the Hotfix on Windows 8.1 or 10. Is there another Hotfix available or is it not necessary. If we downgrade the certain clients to version 5 all is working fine. What can we do?
Administrators Marcos 5,452 Posted January 11, 2016 Administrators Posted January 11, 2016 Windows 8.1 and newer are not affected by the bug. They already come with the bug in Windows Filtering Platform fixed. Please configure Windows to generate complete memory dump (hxxp://support.eset.com/kb380/) and initiate a crash manually when the system freezes. After a dump has been created and Windows restarted, compress the memory dump, upload it to a safe location and pm me the download link. Also collect logs using ESET Log Collector (hxxp://support.eset.com/kb3466/) and supply me with the output archive.
shathippens 0 Posted January 13, 2016 Posted January 13, 2016 Hi. Many thanks for this reply. It seems that Windows 8.1 and Windows 10 are also effected by the bug. Maybe not THIS bug, but another one with similar symptoms. It's not possible for us to initiate the crash manually. We have to wait until system freeze next time. Have configured one of the "freezing" system, so that a dump should be create.
Alireza.Najaflou 0 Posted January 17, 2016 Author Posted January 17, 2016 Dear eset .. Is this problem solved or not ?
Administrators Marcos 5,452 Posted January 18, 2016 Administrators Posted January 18, 2016 Dear eset .. Is this problem solved or not ? We are not aware of any such problem that would occur with KB2664888 on Windows 7 systems. On newer Windows systems, the bug in WFP should be already fixed. Should the issue still occur, please generate a manual crash and provide us with a complete memory dump for analysis.
LocknetSSmith 6 Posted January 20, 2016 Posted January 20, 2016 It's not possible for us to initiate the crash manually. We have to wait until system freeze next time. Have configured one of the "freezing" system, so that a dump should be create. If you follow the directions in the ESET KB provided, they walk you though setting up a quick process where you can generate a system crash on demand, and get the dump they are requesting.
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