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EES - internet slow with USB dongle


burhan
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Dear All,

 

We have 70 users EES 5.2 installed. Recently we purchased 25 tata usb dongles having hotspot facility. 

 

Upon connecting the usb dongle, automatically a page gets opened in browsers through which we can login to connect internet. But with EES 5.2 installed, the web page does not get opened. Then, we excluded the usb modem's ip address(192.168.1.1) in Protocol filtering exclusion list, so it got opened and internet got connected.

 

But now, internet surfing is very slow. If we exclude the internet browsers from protocol filtering, it works fine. 

If we disable Protocol filtering completely, then also the problem gets solved.

 

We have set the option of Eset firewall as "Only scan Application protocols", so i guess the rules of firewall does not matter.

 

Other older dongles, broadband internet works fine with EES default options. The problem persists only with the new dongles having hotspot facility.

 

 

Regards

 

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I'd suggest contacting customer care as further logs will be needed. Under Tools -> Diagnostics enable protocol filtering advanced logging, then reproduce the problem. Supply customer care with pcapng files created in the Diagnostics folder (C:\ProgramData\ESET\ESET Endpoint Security\Diagnostics).

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Dongle details :

huawei mobile wifi ec315 -TATA PHOTON MAX Wi-Fi

I have one similar problem with a AVM WLAN Dongle. I see the problem with the automatic scanning of mass storage products. (try to deactivate temporarly this Feature + usb mass storage controll) 

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I'd suggest contacting customer care as further logs will be needed. Under Tools -> Diagnostics enable protocol filtering advanced logging, then reproduce the problem. Supply customer care with pcapng files created in the Diagnostics folder (C:\ProgramData\ESET\ESET Endpoint Security\Diagnostics).

Interested about PF logging but I do not see it in 5.2 EES. I have Advanced Setup >> tools >> Diagnostics. Over to the right, I only see option for Dump type. (do not generate memory dump, minidump or complete memory dump. Was this option in a previous build? 

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Interested about PF logging but I do not see it in 5.2 EES. I have Advanced Setup >> tools >> Diagnostics. Over to the right, I only see option for Dump type. (do not generate memory dump, minidump or complete memory dump. Was this option in a previous build?

This option is available as of Endpoint v6. In Endpoint v5, it can be enabled / disabled by importing special xml configuration files that customer care would provide.
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