Jump to content

Can't get Windows 10 Mail to work


Alith J

Recommended Posts

I can't get the Windows Mail app to work. It just won't sync with my Gmail. Some sites make reference to antivirus software being the issue. I tried disabling protection for 10 minutes without any success at syncing. Is there any known issues with Eset Nod32 antivirus?

Link to post
Share on other sites
  • Administrators

Do you have the latest version of EAV 9.0.349 installed? If not, just download ESET Live Installer from ESET's website and run it. I got Windows 10 Mail work with v9.0.349 on my system.

Link to post
Share on other sites

I just installed the latest version of EAV and I still can't get the Windows 10 Mail to work with my Gmail account. I think I'll have to wait for the next Windows 10 build to be released to work out the kinks in this one.

 

Thanks

Link to post
Share on other sites
  • Administrators

Could you please post a screen shot of the error message you're getting? Also try the following:

- restart the computer

- without launching any application, open the EAV setup

- disable SSL/TLS scanning and click OK

- enable SSL/TLS scanning and click OK

- launch Mail application and try to reproduce the issue.

Link to post
Share on other sites

I get an error message about server when I try to attach pictures of screenshots. I got the same result when trying to use basic uploader.

 

I tried adding Gmail thru the advanced setup in Windows 10 mail and get the error 0x80072726 Check your internet connection and account info and try again.

 

When I tried just choosing Gmail as the email client without advanced set up I get a something went wrong error 0x 80040154

Link to post
Share on other sites
  • 1 month later...

Disabling SSL/TLS scanning doesn't make a difference. Adjusting update to pre release doesn't help either.

 

Pausing antivirus will enable me to sync my mail in Windows 10 mail. (I'm not getting notification of replies to this thread).

Link to post
Share on other sites

Yes it works with that disabled temporarily. Doesn't that put my computer esp. email at risk? If it doesn't, is there a way to exclude just the Windows 10 mail from filtering?

Link to post
Share on other sites

Suffering from the same problem. NOD32 is becoming more of a problem on Windows 10. I'm considering going with Defender. The beauty of NOD32 used to be that you don't have to worry about anything and even forgetting it's even installed at all. Please fix this.

Link to post
Share on other sites
  • Administrators

We'd need you to the following to help us troubleshoot the issue:

- download and install Wireshark

- disable protocol filtering

- start capturing the communication in Wireshark and save the log

- open the Mail application and receive email

- stop capturing and save the log

- close the Mail application

 

- enable protocol filtering

- enable advanced protocol filtering logging under Tools -> Diagnostics

- start capturing the communication in Wireshark

- reproduce the issue

- stop logging (Wireshark and advanced protocol filtering logging)

- collect logs using ESET Log Collector (hxxp://support.eset.com/kb3466/)

 

Compress the 4 logs (2 Wireshark log + 2 pcapng logs from the C:\ProgramData\ESET\ESET NOD32 Antivirus\Diagnostics folder). Upload them to a safe location and drop me a pm with the download link as well the output from Log Collector.

Link to post
Share on other sites

Archived

This topic is now archived and is closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...