HSW 9 Posted December 11, 2015 Share Posted December 11, 2015 Hi, we actual test this over our ERAS V6 Realy nice features we give this a try in our company. But before we have some questions 1.) We have trouble to get the "find" working. All other commands work (lock, siren,...) but "find" task failed every try. (Location unavailable) The android telefon is active with location and wlan and LTE. The policy anti theft is active (all Features) Any tips what problem we have? 2.) We try to use the application block Feature -> we block a application and the eset on the mobile shows correct: blocked application BUT: - the user can still start the application - it is not possible to send a uninstall Task from eras Is this normal or must we Setup something more? thx for Infos Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 318 Posted December 18, 2015 ESET Moderators Share Posted December 18, 2015 Hello, As for 1) we do not have our own locating service, we rely on what the phone provides, thus we request the location from the phone and wait for an answer, the same as any other app. Do you get good GPS signal on the phone? Can other apps get the location in a reasonable time? Regarding 2) I'd recommend contacting your local ESET support office as it may be a device-specific issue and needs to be investigated further. Thanks. Link to comment Share on other sites More sharing options...
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