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Eset brakes Windows when it goes to standby


gimel

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I just uninstalled Endpoint 5 and installed Endpoint 6 on several Windows 7 machines.

Now I have the same problem on several computers:

The computer goes in standby and is frozen. The monitor stays in stanby when trying to wake up the computer. Sometimes the monitor awakes and I can see the mouse pointer but nothing else (black background) then after a few seconds the system freezes.

I always have to cold reboot the computer.

 

Of course, I could disable the standby on all computers but it's not a good solution.

 

It may be the same as this: https://forum.eset.com/topic/3932-windows-sleepshut-down-problem/

 

Any information on such issue?

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Please configure Windows to generate complete memory dump as per the instructions at hxxp://support.eset.com/kb380/. When the system freezes, trigger a manual crash so that a dump is generated. After restarting the computer, compress the memory dump, upload it to a safe location and pm me the download link.

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We are having the same problem.  Random lock ups.  All Windows 7 and the current version of EndPoint Security.  The computes just become nonresponsive and require a hard reboot.  I'm not sure that a Memory Dump is going to happen in those cases.  We will setup a few to dump just to be sure, but I don't think we are going to get anything since no BSOD is occurring, just a lock up. 

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One computer just had a freeze while the user was working so the problem might occur not only when the computer goes in standby. :-/

You can download the memory dump from here: 

 

 

After I did the dump, I thought it would have been better to boot into safe mode after the crash/freeze so that I don't load Windows with every program. This way memory has less chance to be trashed. Right?

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We are having the same problem. Random lock ups. All Windows 7 and the current version of EndPoint Security. The computes just become nonresponsive and require a hard reboot. I'm not sure that a Memory Dump is going to happen in those cases. We will setup a few to dump just to be sure, but I don't think we are going to get anything since no BSOD is occurring, just a lock up.

I have one computer that has now locked up 3 times in the last hour or so. I had to reconfigure the dump options to use ctrl d ctrl d to force the dump. It would not dump after the lock up so the dump is from after the forced reboot.
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