DeSean 0 Posted December 8, 2015 Share Posted December 8, 2015 I haven't had an antivirus for a while, so I wanted to try Eset smart security out because my friend said it was good(trial). However, I can't as I keep getting the error message 1603 when trying to install it.Also, my operating system is windows 10 Link to comment Share on other sites More sharing options...
Most Valued Members cyberhash 166 Posted December 9, 2015 Most Valued Members Share Posted December 9, 2015 Have you tried running the specialized cleaner the installer is suggesting ??Or tried an online scan to see if you can check if you are infected with something.quickscan.bitdefender.com Link to comment Share on other sites More sharing options...
Former ESET Employees dwomack 159 Posted December 9, 2015 Former ESET Employees Share Posted December 9, 2015 The error message is covered in this KB Article: KB2955 which recommends a manual installation. Instructions can be found HERE if this fails, let us know. Link to comment Share on other sites More sharing options...
DeSean 0 Posted December 10, 2015 Author Share Posted December 10, 2015 I did what it said on the article. I rebooted in safe mode using the eset uninstaller.exe, and found there was an eset installation, and uninstalled it successfully. I rebooted my computer in normal mode, and retried the installer, but still error 1603 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,693 Posted December 10, 2015 Administrators Share Posted December 10, 2015 Please download an offline installer from ESET's website and follow the instructions at hxxp://support.eset.com/kb406 to create install logs. When done, collect logs using ESET Log Collector (hxxp://support.eset.com/kb3466/) and send them all to me via a pm. Link to comment Share on other sites More sharing options...
DeSean 0 Posted December 12, 2015 Author Share Posted December 12, 2015 I'm having trouble with the third step Click the Browse button and navigate to the folder containing the .msi install file (e.g., eav_nt32_ENU.msi). Select All Files from the Files of type drop-down menu. Double-click the .msi install file.Where can I find this folder containing this .msi file? Link to comment Share on other sites More sharing options...
ESET Insiders stackz 94 Posted December 12, 2015 ESET Insiders Share Posted December 12, 2015 Where can I find this folder containing this .msi file? You should find it in the directory "C:\ProgramData\ESET\ESET Smart Security\Installer" Link to comment Share on other sites More sharing options...
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