Error 1603

[DeSean 0]

I haven't had an antivirus for a while, so I wanted to try Eset smart security out because my friend said it was good(trial). However, I can't as I keep getting the error message 1603 when trying to install it.

Also, my operating system is windows 10

[cyberhash 188]

Have you tried running the specialized cleaner the installer is suggesting ??

Or tried an online scan to see if you can check if you are infected with something.

quickscan.bitdefender.com

[dwomack 160]

The error message is covered in this KB Article: KB2955

 

which recommends a manual installation. Instructions can be found HERE

 

if this fails, let us know.

[DeSean 0]

I did what it said on the article. I rebooted in safe mode using the eset uninstaller.exe, and found there was an eset installation, and uninstalled it successfully. I rebooted my computer in normal mode, and retried the installer, but still error 1603

[Marcos 5,070]

Please download an offline installer from ESET's website and follow the instructions at hxxp://support.eset.com/kb406 to create install logs. When done, collect logs using ESET Log Collector (hxxp://support.eset.com/kb3466/) and send them all to me via a pm.

[DeSean 0]

I'm having trouble with the third step 

1. Click the Browse button and navigate to the folder containing the .msi install file (e.g., eav_nt32_ENU.msi). Select All Files from the Files of type drop-down menu. Double-click the .msi install file.

Where can I find this folder containing this .msi file?

[stackz 112]

Where can I find this folder containing this .msi file?

 

You should find it in the directory "C:\ProgramData\ESET\ESET Smart Security\Installer"