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ERA 6.2.141.0 install failed


FredVachelard
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Dear all,

 

I've been trying to install ERA6 since almost one week, and i keep getting an error during the setup of the ERA remote agent, error code 1603.

I'm using windows server 2012.

 

Please have a look at the log files if it helps.

 

Hoping for your support

 

Thanks

Agent_x64.msi.log

InstallReport.html

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  • ESET Staff

Dear all,

 

I've been trying to install ERA6 since almost one week, and i keep getting an error during the setup of the ERA remote agent, error code 1603.

I'm using windows server 2012.

 

Please have a look at the log files if it helps.

 

Hoping for your support

 

Thanks

 

Hello,

 

seems you are trying to install ERA from non-local disk (is drive "P:" mapped network drive?) but unfortunately this scenario is not supported due to installer limitations. In case it is you case, please uninstall components that were already installed and try again from local disk drive.

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Can you tell me where you get this log files from?

I can't find any of these files on my server.

 

Hello,

 

those logs will be located in the same directory as Setup.exe (in logs subdirectory) once you start installation. Please make sure you have rights to write in this directory, otherwise installation will fail and there will be no logs.

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