Endpoint Upgrade

[CMS 8]

Hi folks,

 

Since updating to ERA Server v6 I'm grappling with how to resolve a number of tasks...

 

I have some ESET Endpoints which are 6.0.12035.0. But the ESET Applications tab in ERA is telling me they're out-of-date.

 

I don't see an obvious way to upgrade these endpoints. I can see a Component Upgrade task for the ERA Server, but not for endpoints. Do I just use the Software Install task?

 

I'm using ERA Server 6.2.171.0.

 

Thanks

[TomasP 335]

Yes, Software Install Task is the correct way to install newer versions of products on the existing clients.

[Marcos 5,734]

Is it actually a "Security product" that is reporting to be out of date? Isn't it another ERA component, such as agent?

[CMS 8]

In this case it's ESET Endpoint Antivirus on a client.

 

I'm also seeing that the ESET Rogue Detection Sensor is out-of-date on the server. I've tried a component upgrade, but that hasn't resolved it. I'm assuming it needs some separate upgrade?

[CMS 8]

When I try and upgrade to a newer v6 EEA it fails. When I look in the TRACE.LOG on the client I see messages over and over about the server actively refusing the connection. Yet the firewall at least is not turned on. Any ideas?

 

2015-12-01 11:03:54 Error: CReplicationModule [Thread 3ca4]: CReplicationManager: Replication (network) connection to 'host: "server.domain.local" port: 2222' failed with: (0x274d), No connection could be made because the target machine actively refused it

2015-12-01 11:04:54 Error: CReplicationModule [Thread 2378]: CReplicationManager: Replication (network) connection to 'host: "server.domain.local" port: 2222' failed with: (0x274d), No connection could be made because the target machine actively refused it

2015-12-01 11:05:54 Error: CReplicationModule [Thread 3f44]: CReplicationManager: Replication (network) connection to 'host: "server.domain.local" port: 2222' failed with: (0x274d), No connection could be made because the target machine actively refused it

2015-12-01 11:09:01 Error: CSystemConnectorModule [Thread 3208]: Software installation failed: Package not found

2015-12-01 11:10:55 Error: CSystemConnectorModule [Thread 3208]: Software installation failed: Package not found

2015-12-01 11:10:55 Error: CReplicationModule [Thread 296c]: CReplicationManager: Failed to start replication, connection for replication link '00000000-0000-0000-7007-000000000001' (Automatic replication (OUT_OF_ORDER)) is already pending

2015-12-01 11:12:54 Error: CReplicationModule [Thread 38f4]: CReplicationManager: Replication (network) connection to 'host: "server.domain.local" port: 2222' failed with: (0x274d), No connection could be made because the target machine actively refused it

2015-12-01 11:13:54 Error: CReplicationModule [Thread 35ec]: CReplicationManager: Replication (network) connection to 'host: "server.domain.local" port: 2222' failed with: (0x274d), No connection could be made because the target machine actively refused it

2015-12-01 11:26:55 Error: CSystemConnectorModule [Thread 3208]: Software installation failed: Package not found

2015-12-01 11:26:55 Error: CReplicationModule [Thread 24e8]: CReplicationManager: Failed to start replication, connection for replication link '00000000-0000-0000-7007-000000000001' (Automatic replication (OUT_OF_ORDER)) is already pending

2015-12-01 13:17:00 Error: CSystemConnectorModule [Thread 3208]: Software installation failed: Package not found

[Marcos 5,734]

I see an error 'package not found' in the log. Did you create a new Install task with a current package from ESET's repository?

[CMS 8]

I hadn't tried that, but with these test machines I ended up manually installing.

 

I tried recreating the task for a further test machine, and curiously that has now installed. So I will try that for further tests.

 

(I need to roll this out to 500 PCs, so *really* want to get the task based deployment working from the ERA)