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Worst support even --- The server was totally hacked using ASP-Shell file while using Eset products


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Hello ,

 

I am also my company facing big problem due to shared sites hacked using ASP-Shell that we can remove using Avast or any other antivirus engines , 

 

i send mail through the server asking for support while no reply till now .

 

RE: [CASE:33909] [sR] The server was totally hacked using ASP-Shell file "support@esetme.com; djenane@esetme.com" replied that as below since 24/11 and till now no info received 

"are still working on the case, we shall update you by tomorrow"

 

I recommended ESET to be our security product while i regret on the recommendation specially after trying to get any feedback from the late support.

Edited by TomasP
removed malicious attachment
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  • ESET Moderators

Hello,

I am sorry about your experience.

I suggest you call the office on their phone number +971 4 3754052 and ask about the case.

Thank you.

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