CSP kills web browsing (esets_proxy)

[g0rey1 0]

for days i've had a problem where i can only browse the web (in any browser) for about 10 minutes before i start getting "no connection" errors (on every browser and every website except Facebook and Google sites).  i spent hours and hours troubleshooting, trying a million different things, thinking it may have been my ISP, my router, etc.  of course i initially tried "turning off" all ESET modules just to make sure, but this made no difference.  

 

i have two macs, an imac and a macbook pro.  just for the heck of it, i uninstalled Eset CSP from my macbook and viola, no more problems.  so i started digging more.  i saw a couple similar topics in the CS forum here, so again, just out of curiosity, on my imac i tried manually killing the esets_proxy process.  viola, browsing back.  again, want to be clear - un-ticking the option in the GUI made no difference, i had to kill the process manually.

 

not sure what's going on with this, but thought you should know in case anyone else is having a similar problem.  i can only assume that eset is aware and hopefully fixing this soon.

 

current install details:

Update module  1060 (20150617)

Antivirus and antispyware scanner module  1474 (20151111)

Virus signature database  12643 (20151129)

Archive support module  1239 (20150929)

Advanced heuristics module  1162 (20150923)

Cleaner module  1114 (20151004)

Translation support module  1411.3 (20151009)

Internet protection module  1226.2 (20151127)

Web content filter module  1046 (20150925)

Database module  1072 (20150831)

Rapid Response module  7095 (20151129)

Mac setting module  1007 (20150610)

Configuration module  1177B (20150805)

 

Mac OS X 10.11.1 (15B42) (64-bit)

Darwin  (15.0.0)

Intel® Core i7-3770 CPU @ 3.40GHz (3400 MHz), 32768 MB RAM

 

[TomasP 319]

Hello,

What version of ESET Cyber Security have you installed?

[g0rey1 0]

6.1.12.0

[TomasP 319]

OK. As this is the latest version, please PM me for further details.

We'll have the situation checked by our development team.

[g0rey1 0]

sent you a message.

[PGCorrales 0]

I have the identical problem and same version.

[g0rey1 0]

Tomas has devs working on the issue after i sent them detailed logs.  i will of course post their findings here.

 

i will add that since i updated OS to 10.11.2, i haven't yet experienced the issue.  not sure what that's about.

[PGCorrales 0]

It didn't help for me.  Thanks for the info, though.

Edited December 20, 2015 by PGCorrales

[alyssafriesen 0]

I am seeing this problem as well, currently running 6.1.16 on OSX 10.11.3

[flutist599 0]

same problem for me as described by alyssafriesen

 

ESET: 6.1.16.1 

maxos: 10.11.1

 

I kill the process > webbrowsing (any browser) works fine; but process comes back after some time.

 

unticking Web-security makes no difference.

 

any advise or workaround?

[planet 232]

I am seeing this problem as well, currently running 6.1.16 on OSX 10.11.3

 

 

same problem for me as described by alyssafriesen

 

ESET: 6.1.16.1 

maxos: 10.11.1

 

I kill the process > webbrowsing (any browser) works fine; but process comes back after some time.

 

unticking Web-security makes no difference.

 

any advise or workaround?

 

 

Although the same issue, the version you both mentioned is for the Endpoint variant, not the Home user Cyber Security versions in this topic.

 

However, @Marcos made this post in the relevant topic for Endpoints about this (topic is here: https://forum.eset.com/topic/5992-eset-endpoint-av-for-osx-61120-web-access-protection-severely-impacts-browsing/?p=40519)

 

A new service release should be available soon. We are still in the process of fixing bugs and subsequent re-testing by the QA department. For users with home version, we've prepared a fixed esets_proxy, however, it can only be used with ECS 6.0.12.