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ESET Mobile Security does not want update


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  • ESET Moderators

Hello,

Is it only the automatic update that does not run, or there is an error also when you try to update manually?

Does changing the update settings to a pre-release server help resolve the issue? If so, the update should work also after subsequent reverting to the regular (release) server.

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Hello. He writes: Please check your internet connectivity and try again... But WiFi and 3G is working good.

I think, the problem in root. My Device is Redmi Note 2, here root istalled be default. I change release server and pre-release server. 

Please help or root device not supported?

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  • ESET Moderators

Although we do not officially support rooted devices, this should have no effect on the updating process.

Please contact your local ESET support team in order to investigate this issue further.

Thank you.

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  • 4 months later...
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