ScorpionBSG 0 Posted November 26, 2015 Share Posted November 26, 2015 Hi. I install ESET Mobile Security v3.2.4.0 and made application system. All is good, but does not want update antivirus database... check the connection. Wifi and 3G working. Please, help. Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted November 26, 2015 ESET Moderators Share Posted November 26, 2015 Hello, Is it only the automatic update that does not run, or there is an error also when you try to update manually? Does changing the update settings to a pre-release server help resolve the issue? If so, the update should work also after subsequent reverting to the regular (release) server. Link to comment Share on other sites More sharing options...
ScorpionBSG 0 Posted November 26, 2015 Author Share Posted November 26, 2015 Hello. He writes: Please check your internet connectivity and try again... But WiFi and 3G is working good. I think, the problem in root. My Device is Redmi Note 2, here root istalled be default. I change release server and pre-release server. Please help or root device not supported? Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted November 27, 2015 ESET Moderators Share Posted November 27, 2015 Although we do not officially support rooted devices, this should have no effect on the updating process. Please contact your local ESET support team in order to investigate this issue further. Thank you. Link to comment Share on other sites More sharing options...
francisco.joyo@pucp.edu.pe 0 Posted March 31, 2016 Share Posted March 31, 2016 Hello, i have the same problem. My phone is not rooted, i have a Sony Z5. What can i do? Link to comment Share on other sites More sharing options...
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