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Issues with ESET Smart Security, help!


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Hello i have a big issue with my smart security.. sometimes ( now more frequently ) , appear in my windows task manager ( i am using Windows XP Pro ) , appear that my eset are using more than 1 gb and up and i am not scanning.. sometimes this happed when my eset try download virus definitions or when i clean his cache.. and now.. appear that my eset are running 436 subprocess, its really strange...i dont know what is happen.. i am using eset smart security 7. hope someone can help me!

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First of all, please try upgrading ESS to the latest v9 or v8 at least to see if the problem persists. If so, create a complete application dump of ekrn.exe using the Procdump tool by running "procdump -ma ekrn".

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When you have updated to V8 or V9, try to activate pre-release updates, reboot, and then use your system as normal but check on ekrn.exe once in a while to see how the ram usages is. If you are still affected, then create the dump that Marcos request.

 

How do I enable or disable pre-release updates in my ESET product?

hxxp://support.eset.com/kb3415/

 

How do I generate a memory dump manually?

hxxp://support.eset.com/kb380/

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