Scan Report in ERA 5.2.22

[Kupierbelt 1]

Hello Team,

 

We have ERA 5.2.22 SERVER version and all the clients are having ESET Security 4.0.10.  All clients are "Linux" servers.

 

We are scheduling the weekly scans and getting the logs which has the information as below;

 

Total number of items scanned: xxxxxxx (the number varies depends on the client)

 

There are handful of files/mount points which are with the following error message as

[4] error opening -- This means that the files may be in use by another process/application and that is fine for us

 

Now, we need to generate the scan report with the below tabs; (This is just an example to show what we are expecting from the report)

 

Computer Name, Scanned paths (paths like /etc, /home like), Scanned items (total numbers of items), infected, cleaned, status etc.,

 

I tried creating a custom report from the ERA Console, but it is just empty template with no data on it.

 

We reached out to the ESET support and they told us that there is only way to get all detailed log information is to enable "Summall" settings in the logging configuration.  This will create "HUGE" log files on the clients and the clients won't report back to the ERA console due to the larger log file size.  We faced this issue before and at that time ESET support had us to disable "Summall" settings.

 

Now, the ESET report is not sure on how to get this kind of report for Linux clients.

 

My Question:  Is there anybody here ever faced this type of need/issue with scan reporting?  If so, could you please share what you did to get the detailed report.

 

Thanks in advance.