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What is the best way to remove memory of viruses using ESET?


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I performed the following procedures without success.

tracking with rigid cleaning
ESET SysRescue
Safe Mode Tracking

Product: ESET NOD32 Antivirus version 8

There is another procedure to be performed to remove the memory virus?

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Further logs are required for analysis. Please run ESET Log Collector on the infected computer(s) as per the instructions at hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3466and email the output to samples[at]eset.com along with a link to this topic.

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