New Task for Remote Computer ?

[ADSAP 0]

Hi Team,

 

 

In such many case, IT administrator could check the client computer to see what the really problem.

 

So I wondering if, ESET Remote Administrator could have task for "requesting client" to accept for being Remote by IT Administrator. It Isn't automatically, but approve by client was ask by such pop-up ESET (like pop-up for some notification of malware).

 

Thank's. It's just some an idea.

 

 

Best Regards,

[TomasP 302]

Hi,

If you want to enforce the client to connect to ERA, you can send a wake-up call after clicking on the client, which will trigger a connection even outside the defined interval (if the network infrastructure allows it).

if you meant connecting directly to the client's computer, there are tools for that, such as built-in Remote Desktop Connection, and ESET does not intend to create a competing tool for that.