a3pl 0 Posted November 19, 2015 Share Posted November 19, 2015 Some of my clients are not reporting their IP address on computer panel in ERA. When I check network card section in computer details, there is a valid IP address shown but why it isnt on global panel ? Its usefull for searching for duplicates with changed names or missing clients and its important for me. Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 301 Posted November 24, 2015 ESET Moderators Share Posted November 24, 2015 Hello, this was a bug in ERA 6.1 and was fixed in version 6.2. Please check whether the server and all the clients are upgraded to ERA 6.2. Thanks Link to comment Share on other sites More sharing options...
a3pl 0 Posted November 24, 2015 Author Share Posted November 24, 2015 Hello, this was a bug in ERA 6.1 and was fixed in version 6.2. Please check whether the server and all the clients are upgraded to ERA 6.2. Thanks ERA server version is 6.2.171.0 and all agents are 6.2.190.0. Total 138 clients connected and 18 not showing their IP address on panel. BTW due to account activation i have here 2 topics about the same problem. Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 301 Posted November 26, 2015 ESET Moderators Share Posted November 26, 2015 Is there anything the affected clients have in common? Like the same subnet? EDIT: In case the client is connecting via IPv6 and it does not have other IPv4 address, no address will be shown in ERA. This is a bug in the current version and will be fixed in ERA 6.3. Link to comment Share on other sites More sharing options...
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