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product update and deinstallation not possible


scotty8389
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I cannot update from version 8 to 9 plus i cannot delete the existing version as the file NUP6597.msi has disappeared from my windows 7 computer. I suspect it has something to do with updating to Windows 10 and returning to 7 because of conflict problems between ESET and Windows. Should I deinstall using the ESET deinstaller or not?

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  • Former ESET Employees

It may help to run ESET Manual Uninstaller Tool to clear out any remaining files. If you'd like to upgrade to Windows 10, we'd recommend doing that before reinstalling ESET.

 

BTW, what ESET product are you using? NOD32 Antivirus or Smart Security?

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