client not listed in ERA Console

[UnDocumented 0]

i install ERA 5.0.119

and Endpoint 5.0.2214

 

installation via remote (windows push to install) is OK

client endpoint communication is OK

 

update between client and server transfered

but the client is'nt listed in console

 

client OS is Win 7  32 and 64 bit

[Chadh 45]

Hello UnDocumented,
 
Please try the troubleshooting steps outlined in the following Knowledgebase article:
 
Why can't I see client workstations in the client tab of the ESET Remote Administrator Console? 
 
Thank you,
ChadH

[drewd 6]

Please use the ESET KB article SOLN2716, that ChadH suggested to verify that the ESET antivirus client is configured properly to connect to the ERA Server, and that port 2222 is open on both the server as well as the workstation:

 

 

hxxp://kb.eset.com/esetkb/SOLN2716:

[Marcos 5,737]

Should the above fail, see my advice in https://forum.eset.com/topic/692-era-server-failure-cant-connect-to-host-0x2101/.