AlbertoBedo 0 Posted November 10, 2015 Share Posted November 10, 2015 Start Photoshop CC 2014.2.2 It loads. I can use it for 5-10 seconds. Then it hangs for 30-45 seconds: I cannot click anything in the User Interface. Cannot use it at all. After 30-45 it works normally. Very frustrating during day by day work. Turn Eset32 v. 9 real time protection off. Start Photoshop CC 2014.2.2 It works without any problem. Originally I thought that Eset was scanning Photoshop Startup Temp file: I tried to exclude it from real time scan but the problem still happens. I asked on Photoshop support forum and they told me to ask Eset: original thread (please note that I'm not the original poster, my name there is still Alberto): hxxp://feedback.photoshop.com/photoshop_family/topics/photoshop-cc-2014-2-2-regression-ui-hangs-on-startup-for-30-seconds?utm_source=notification&utm_medium=email&utm_campaign=new_comment&utm_content=topic_link How can I fix this? Nod32 v.9 up to date (problem also with v.8) Photoshop CC 2014.2.2 up to date Windows 8.1 Pro Intel Core i7 5930K Photoshop and Windows on an SSD Temp on another SSD Thank you Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 11, 2015 Administrators Share Posted November 11, 2015 First of all, please downgrade to version 8 until the issue you've described is addressed in v9 in the upcoming service build. If you are able to reproduce it with v8, create a Process Monitor log from the time the issue occurs (make sure to enable advanced output first), upload the log to a safe location and pm me the download link. https://support.microsoft.com/en-us/kb/939896 Link to comment Share on other sites More sharing options...
AlbertoBedo 0 Posted November 11, 2015 Author Share Posted November 11, 2015 Hello Marcos and thanks for you reply. Just a few questions: 1) I have the problem both with v8 and v9. Why should I downgrade to v8? 2) In your link it is described a system called "Microsoft App-V (SoftGrid) virtual environment". I don't know what it is. What should I do? 3) Should I monitor a specific application as described in the link? Is it Photoshop or Nod32? Thank you Link to comment Share on other sites More sharing options...
ESET Insiders stackz 112 Posted November 11, 2015 ESET Insiders Share Posted November 11, 2015 (edited) 1) I have the problem both with v8 and v9. Why should I downgrade to v8? If you're having the issue with v8, don't worry about downgrading. 2) In your link it is described a system called "Microsoft App-V (SoftGrid) virtual environment". I don't know what it is. What should I do? Ignore all the directions regarding App-V Re 3: Launch Process Monitor as adminstrator and 'Enable Advanced Output' as described in the microsoft link. Let Process Monitor capture every process. Start the capture when Photoshop hangs and stop the capture when Photoshop becomes responsive. Go to File ->Save and save the log. Zip the log, then follow the rest of Marcos' directions. Edited November 11, 2015 by stackz Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 11, 2015 Administrators Share Posted November 11, 2015 1) I have the problem both with v8 and v9. Why should I downgrade to v8? This is to rule out the possibility that the issue is caused by the known bug in v9 that affects performance under certain circumstances. Link to comment Share on other sites More sharing options...
AlbertoBedo 0 Posted November 11, 2015 Author Share Posted November 11, 2015 Ok, thanks to both. I sent my log to Marcos as PM (did you receive it?) Hope this will help to identify the problem as soon as possible. Let me know if it is useful. Thank you Link to comment Share on other sites More sharing options...
AlbertoBedo 0 Posted November 13, 2015 Author Share Posted November 13, 2015 Marcos, did you receive the file? Please could you tell me how much will it take to analyze the problem? Weeks? Months? I'm trying to understand if I need to install another antivirus Thank you Link to comment Share on other sites More sharing options...
AlbertoBedo 0 Posted November 17, 2015 Author Share Posted November 17, 2015 I'm sorry for this another request but... no update from ESET? Should I report the bug in another place? Thank you Link to comment Share on other sites More sharing options...
Super_Spartan 56 Posted November 19, 2015 Share Posted November 19, 2015 Just tried Photoshop CS6 on Windows 10 PRO Bulid 10586 64-Bit with NOD32 v9 and it doesn't freeze on startup. Strange how an older version of Photoshop works fine but the newer one conflicts with NOD32 v9 Link to comment Share on other sites More sharing options...
AlbertoBedo 0 Posted November 29, 2015 Author Share Posted November 29, 2015 Hello, after 20 days still not news from ESET? Is there an official support that I can contact? Link to comment Share on other sites More sharing options...
TomFace 539 Posted November 29, 2015 Share Posted November 29, 2015 (edited) You can open a ticket with your local ESET sales/support office (depending on where you are located). Edited November 29, 2015 by TomFace Link to comment Share on other sites More sharing options...
AlbertoBedo 0 Posted November 29, 2015 Author Share Posted November 29, 2015 Hi Tom, thanks for your answer. Sure, I can contact my local support (Italy) but they will not be able to help with a technical problem like this Link to comment Share on other sites More sharing options...
TomFace 539 Posted November 29, 2015 Share Posted November 29, 2015 Try submitting a case via hxxp://support.eset.com/ (right hand side "submit a case online"). Link to comment Share on other sites More sharing options...
AlbertoBedo 0 Posted November 29, 2015 Author Share Posted November 29, 2015 Thank you! Link to comment Share on other sites More sharing options...
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