Teky 0 Posted November 5, 2015 Share Posted November 5, 2015 My company recently bought ScreenConnect to remotely assist our clients. Problem is, ESET products see it as a threat. Because we are an ESET Reseller, we, and many of our clients are running ESET products ... which makes this this a bigger problem. And because there are several forms of ScreenConnect (Java host, EXE host, EXE client), there is more than one thing to create an exception for. Can you please either give me some instructions around fixing this, or work with ScreenConnect to allow their programs/services to run? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,394 Posted November 6, 2015 Administrators Share Posted November 6, 2015 Isn't it detected as a potentially unsafe application? This kind of detection is disabled by default as it covers legitimate applications that have been seen to be misused for malicious purposes. Link to comment Share on other sites More sharing options...
Teky 0 Posted March 8, 2017 Author Share Posted March 8, 2017 I have upgraded to 6.0 and then 6.1 to try to resolve this (we run the server in-house), but it remains an issue for us. Is the solution to use generic (rather than branded) client download, or is it to use an SSL certificate, or something else? It costs me minutes every time I connect to a client who is running ESET antivirus ... and that's many of our clients. Link to comment Share on other sites More sharing options...
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