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Realtime scanner not working in Eset v9


rekun
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  • ESET Insiders

Hi

 

After installing EAV 9 i have experienced that Eset RealTime scanner does not work anymore.

 

I have eicar test file and also an old sample of Uptra downloader.

 

I can copy this file, extract the zip and also run the file all without Eset is stopping anything.

 

When trying to download the files, it is caught by the web protection and also when doing an on demand scan of the files.

 

If i extract/copy the file 10 times in a row, it will be caught 1 or 2 times, which leaves 8 sample on the pc.

 

So to summarize it all, if I have the sample local, I can extract, copy and run the file and it will only be detected 10-20% of the time.

 

If I install Eset Endpoint v6.2 it works just fine, as it is used too.

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  • ESET Staff

Hi rekun,

 

Can be many things, try to uninstall, reboot and install again the ESET v9.

 

If not works, not uninstall yet, use the ESET Online Scanner to make a cleaning.

 

Let us know what happen.

Edited by Gonzalo Alvarez
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If i extract/copy the file 10 times in a row, it will be caught 1 or 2 times, which leaves 8 sample on the pc.

Please drop me a pm with the file you tested as well as the output from ESET Log Collector attached.
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