ET_31 0 Posted October 30, 2015 Share Posted October 30, 2015 Hi, I have ESET Endpoint Security 6.1.16.1 running on OS X El Capitan 10.11.1. I also use Boxcryptor 2.1.457 to encrypt my data on my cloud providers. Boxcryptor mounts a virtual drive with my decrypted data inside. Now when I want to copy something to this virtual Boxcryptor volume, the Mac stucks for about 30 seconds to 1 minute. I can't click anything. I can move the mouse cursor normally but the clicks or keyboard inputs won't recognize! If I deactivate the On Demand Scanner the copy works just like normal. Can somebody help? I also tried to exclude /Volume/Boxcryptor from scanning, but it didn't work either. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted October 30, 2015 Administrators Share Posted October 30, 2015 Probably you mean the ESET on-access scanner and not the on-demand scanner? Either way, please contact Customer care as further logs will need to be supplied for analysis by engineers. Link to comment Share on other sites More sharing options...
senna 3 Posted November 22, 2017 Share Posted November 22, 2017 Hi, unfortunately this is a long lasting problem with real-time scanners on MacOS intercepting Boxcryptor file operations. Unfortunately there are only a few antivirus software solutions that work with Boxcryptor on MacOS without any flaws. Boxcryptor is aware of this problem saying they have no influence on real-time scanning incompatibilities. No issues experienced on Windows devices though. I am testing ESET Cyber Security Pro (6.5.x) on MacOS High Sierra (10.13) and Boxcryptor but still experiencing slowness and freezing while browsing encrypted files. Hope eset-team can look into this. Link to comment Share on other sites More sharing options...
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