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Unactivated products not showing in dynamic group

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Using ERA6 and Endpoint Antivirus


I pushed the remote agent with group policy and the antivirus with ESET remote admin. Now I need to activate them but the dynamic group "Not activated security product" is empty. I can't tell which ones need activated. I tried creating my own dynamic group for this purpose but it stays empty too. How do I get the clients to tell ERA they need activated?

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