Unactivated products not showing in dynamic group

[benconnected 0]

Using ERA6 and Endpoint Antivirus

 

I pushed the remote agent with group policy and the antivirus with ESET remote admin. Now I need to activate them but the dynamic group "Not activated security product" is empty. I can't tell which ones need activated. I tried creating my own dynamic group for this purpose but it stays empty too. How do I get the clients to tell ERA they need activated?

[Gonzalo Alvarez 66]

Hi @benconnected

 

Perhaps this can help you:

 

  hxxp://help.eset.com/era_admin/62/en-US/?client_tasks_product_activation.htm

[benconnected 0]

Thanks but that wasn't my question. I know how to activate them with ERA, but ERA doesn't tell me which ones need activated. The built-in dynamic group that is supposed to do that isn't working.

[Marcos 5,070]

Are those clients actually reporting to ERA? Do you see them in the Lost and found group?