Flamme_2 0 Posted October 28, 2015 Share Posted October 28, 2015 (edited) Hello Everybody, I have a problem similar at this post : https://forum.eset.com/topic/5935-era-agent-62110-causing-computers-to-freeze/ BUT I have upgraded Remote Administrator 6 (previous version is 5), I have not updated Eset antivirus software in the virtual server (Windows 2008 R2) and no agent installed. Randomly, the servers freeze, not responding and I must reset the servers. No element appear in Diagnostics Windows Temporary, I have shutdown Eset servers no freeze or other problem found. No problem with client such as Windows 7 or 8.1, only server 2008 R2. The KB is only for 2008 no R2 ? : hxxp://support.eset.com/kb2567/, Regards, EDIT : Exchange between Eset Remote Administrator and servers Edited October 28, 2015 by Flamme_2 Link to comment Share on other sites More sharing options...
Flamme_2 0 Posted November 2, 2015 Author Share Posted November 2, 2015 UP Link to comment Share on other sites More sharing options...
Flamme_2 0 Posted November 4, 2015 Author Share Posted November 4, 2015 UP Link to comment Share on other sites More sharing options...
nloiselle 0 Posted November 5, 2015 Share Posted November 5, 2015 Install this: https://support.microsoft.com/en-us/kb/2664888 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,234 Posted November 5, 2015 Administrators Share Posted November 5, 2015 Alternatively you can install a dll that mitigates the issue. It is downloadable from hxxp://support.eset.com/kb3668/. Link to comment Share on other sites More sharing options...
Flamme_2 0 Posted November 16, 2015 Author Share Posted November 16, 2015 Hello everybody, Sorry, I was on vacation, I resumed the problem today, I can perform these tests that the weekend I see also this thread : https://forum.eset.com/topic/5935-era-agent-62110-causing-computers-to-freeze/page-4 Link to comment Share on other sites More sharing options...
Flamme_2 0 Posted December 9, 2015 Author Share Posted December 9, 2015 Problem solved (Network.dll) Link to comment Share on other sites More sharing options...
Administrators Marcos 5,234 Posted December 9, 2015 Administrators Share Posted December 9, 2015 Installing the Microsoft hotfix is the only way how to 100% fix the issue, otherwise it may recur at any time with network-aware applications. The hotfix is available for both Windows Server 2008 (you must select the hotfix for Windows Vista on the Microsoft website) as well as for Windows Server 2008 R2: Select Product Language Platform Fix nameWindows Vista All (Global) x86 Fix393635Windows 7/Windows Server2008 R2 SP1 All (Global) x86 Fix393072Windows 7/Windows Server2008 R2 SP1 All (Global) x64 Fix393072Windows Vista All (Global) x64 Fix393635Windows Vista All (Global) ia64 Fix393635Windows 7/Windows Server2008 R2 SP1 All (Global) ia64 Fix393072 Link to comment Share on other sites More sharing options...
beethoven 0 Posted December 31, 2015 Share Posted December 31, 2015 We already installed the hotfix but after a few days again had a freeze. Is the dll procedure necessary in addition to doing the hotfix. It's really frustrating trying to work out how to get this working. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,234 Posted January 1, 2016 Administrators Share Posted January 1, 2016 With the MS hotfix KB2664888 installed, the issue shouldn't occur at all. Should a computer keep freezing, it must be caused by something else and we'll need a complete memory dump from such state generated after crashing the system manually (hxxp://support.eset.com/kb380/). Link to comment Share on other sites More sharing options...
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