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Eset Remote Administrator -> Freeze Servers Windows 2008 r2 clients

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Hello Everybody,


I have a problem similar at this post : https://forum.eset.com/topic/5935-era-agent-62110-causing-computers-to-freeze/




I have upgraded Remote Administrator 6 (previous version is 5), I have not updated Eset antivirus software in the virtual server (Windows 2008 R2) and no agent installed.

Randomly, the servers freeze, not responding and I must reset the servers.
No element appear in Diagnostics Windows
Temporary, I have shutdown Eset servers no freeze or other problem found.
No problem with client such as Windows 7 or 8.1, only server 2008 R2.
The KB is only for 2008 no R2 ? :
Exchange between Eset Remote Administrator and servers



Edited by Flamme_2
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  • 2 weeks later...
  • 4 weeks later...
  • Administrators

Installing the Microsoft hotfix is the only way how to 100% fix the issue, otherwise it may recur at any time with network-aware applications. The hotfix is available for both Windows Server 2008 (you must select the hotfix for Windows Vista on the Microsoft website) as well as for Windows Server 2008 R2:


Select   Product   Language   Platform   Fix name
Windows Vista All (Global) x86 Fix393635
Windows 7/Windows Server2008 R2 SP1 All (Global) x86 Fix393072
Windows 7/Windows Server2008 R2 SP1 All (Global) x64 Fix393072
Windows Vista All (Global) x64 Fix393635
Windows Vista All (Global) ia64 Fix393635
Windows 7/Windows Server2008 R2 SP1 All (Global) ia64 Fix393072

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  • 3 weeks later...

We already installed the hotfix but after a few days again had a freeze.  Is the dll procedure necessary in addition to doing the hotfix. It's really frustrating trying to work out how to get this working.

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With the MS hotfix KB2664888 installed, the issue shouldn't occur at all. Should a computer keep freezing, it must be caused by something else and we'll need a complete memory dump from such state generated after crashing the system manually (hxxp://support.eset.com/kb380/).

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