kdb 1 Posted October 27, 2015 Posted October 27, 2015 I tested the anti-theft function on my daughter's laptop by click the "My device is missing" button in the Anti-Theft management web protal. The laptop rebooted into the phantom account. I attempted to restore it normal by click the "I recovered my device" but only the phantom account is displayed at login. The laptop shows "not missing" in the Anti-Theft management portal, however I continue to see new screen captures and webcam snapshots every 10 minutes.desperate to restore access to main account!
ESET Staff Gonzalo Alvarez 66 Posted October 27, 2015 ESET Staff Posted October 27, 2015 Hi @kdb, Try this... Turn off the laptop. Using other laptop or cellphone, mark as missing. Turn on the problematic laptop and wait. ESET should start taking photos and data. Using the other computer, mark as not-missing and wait. If nothing happen, make a Turn off, 1 min wait, turn on.
Solution kdb 1 Posted October 28, 2015 Author Solution Posted October 28, 2015 Thanks Gonzalo. Repeating the process as you suggested corrected the issue. you help is most appreciated !
ESET Staff Gonzalo Alvarez 66 Posted October 28, 2015 ESET Staff Posted October 28, 2015 (edited) Your welcome! Edited October 28, 2015 by Gonzalo Alvarez
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