PeterJ 0 Posted October 26, 2015 Share Posted October 26, 2015 Hi, "esets_scanner_update returned -1 esets_gle=37126" "esets_scanner_update returned -1 esets_gle=53251" What does this errors mean in the ESET Onlinescanner logfile below: ESETSmartInstaller@High as downloader log: all ok # product=EOS # version=8 # OnlineScannerApp.exe=1.0.0.1 # EOSSerial=810063e71c6d714c8953449dd8810baf # end=init # utc_time=2015-10-23 08:37:01 # local_time=2015-10-23 10:37:01 (+0100, W. Europe Daylight Time) # country="Netherlands" # osver=6.2.9200 NT Update Init Update Download esets_scanner_update returned -1 esets_gle=37126 Update Finalize Updated modules version: 0 Old modules - leave modules Update Init Update Download Update Init Update Download Update Finalize Updated modules version: 26399 Update Init Update Download esets_scanner_update returned -1 esets_gle=53251 Update Finalize Updated modules version: 26399 Update Init Update Download Update Init Update Download Update Finalize Updated modules version: 26408 Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 318 Posted October 27, 2015 ESET Moderators Share Posted October 27, 2015 Hi, it means there was an error downloading the VSD update, however it seems it was successful later on. Did the Online Scanner finish downloading the VSD and scanning the PC successfully? Link to comment Share on other sites More sharing options...
PeterJ 0 Posted October 27, 2015 Author Share Posted October 27, 2015 Did the Online Scanner finish downloading the VSD and scanning the PC successfully? Not sure, it's not my own computer and the user cannot post a normal and complete log.txt. What would be the next step todo Link to comment Share on other sites More sharing options...
TomFace 539 Posted November 6, 2015 Share Posted November 6, 2015 (edited) I would uninstall the Online scanner, go into safe mode with networking and then run the online scanner. See hxxp://support.eset.com/kb2921/ for details. Also for faqs see hxxp://support.eset.com/kb405/ Edited November 11, 2015 by TomFace Link to comment Share on other sites More sharing options...
Recommended Posts