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ESET device control failure


Moh
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I have ESET remote administrator console 5.2.26 and use it to apply a block USB storage policy on a specific active directory group contains users.

When the users insert the USB storage and remove it a lot of time they can use it normally.

 

Note: On the admin console I see a log that the USB storage is block for a lot of continuous time.

 

Please help to resolve this issue ASAP.post-9433-0-36550400-1445853843_thumb.jpg

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  • ESET Moderators

Hello, what do you mean by "When the users insert the USB storage and remove it a lot of time they can use it normally"?

Also, which version of ESET product is installed on the client PC?

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  • Administrators

Please create a Process Monitor log from the time when the issue occurs. It's not always possible to solve issues with device control and some removable devices behave in a strange / unusual way.

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