Julianinho 1 Posted October 24, 2015 Share Posted October 24, 2015 Hi, I don't have access to my account one the website "myeset.com". When i'm connect to the website with my login i have this message : An error occurred while processing your request. Have you any ideas ? Thanks Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 318 Posted October 26, 2015 ESET Moderators Share Posted October 26, 2015 Hello, does the problem persist, or was it just a one-time issue? If you can't repeatedly access your account, please PM me your email address used when creating the account, so that I can have a look at it. Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted October 27, 2015 ESET Staff Share Posted October 27, 2015 any news with this issue? does the problem persists? Link to comment Share on other sites More sharing options...
Julianinho 1 Posted November 2, 2015 Author Share Posted November 2, 2015 Hi, The problem persist. Thanks for help Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 318 Posted November 3, 2015 ESET Moderators Share Posted November 3, 2015 Thanks for sending the PM now, we'll have a look at it. Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted November 3, 2015 ESET Staff Share Posted November 3, 2015 Hi, I've checked it out, and found no problem in signin procedure, can you pls send us some screenshots of that failed signin? thx peter Link to comment Share on other sites More sharing options...
Julianinho 1 Posted November 3, 2015 Author Share Posted November 3, 2015 (edited) Hi, I have this message : hxxp://i.imgur.com/DL4HrYz.png Edited November 3, 2015 by Julianinho Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted November 3, 2015 ESET Staff Share Posted November 3, 2015 Hi @Julianinho What browser you are using? Do you try using another one? Link to comment Share on other sites More sharing options...
Julianinho 1 Posted November 3, 2015 Author Share Posted November 3, 2015 Hi, I used Firefox and i tried with Chrome, is the same error. Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted November 3, 2015 ESET Staff Share Posted November 3, 2015 (edited) Hi, Your have on your network Active Directory and/or Azura? Because digging into your text error: acs20012 => https://msdn.microsoft.com/en-us/library/azure/gg185949.aspx "the request is not a valid WS-Federation protocol message" => https://social.msdn.microsoft.com/Forums/en-US/bcb8d97b-0043-46c8-86ee-f7083b21e966/acs20012-the-request-is-not-a-valid-wsfederation-protocol-message?forum=WindowsAzureAD Following "WS-Federation" => (https://msdn.microsoft.com/en-us/library/bb498017.aspx), if I understand correctly is an Add-on in communications between 2 parts. So, I think is a error because WS-Federation can't use/get/authorize the token your system provides. Try to access "my.eset.com" using an "outside" line like your home wi-fi and with your cellphone. Let us know... Edited November 3, 2015 by Gonzalo Alvarez Link to comment Share on other sites More sharing options...
Julianinho 1 Posted November 3, 2015 Author Share Posted November 3, 2015 (edited) Hi, I will tried with my galaxy s4 and it work ! So i retried with chrome with the link my.eset.com and it work now. But on firefox it didn't work too, i think that the problem is the link direct when i clic on "antivol" on the antivirus but when i put the link my.eset.com it work ! Thanks for your help Edited November 3, 2015 by Julianinho Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted November 3, 2015 ESET Staff Share Posted November 3, 2015 Your welcome! ESET opens the default browser to finish the anti-theft, if have problems with one, for a brief time make default browser one that works. Later you can back to the usual one. Link to comment Share on other sites More sharing options...
Julianinho 1 Posted November 3, 2015 Author Share Posted November 3, 2015 Ok thanks Link to comment Share on other sites More sharing options...
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