Jump to content

Network protection not active, details of what I've tried and CLI output attached


Recommended Posts

win 7x64 ultimate

prior to this I used MBAM, Spybot, MSE and windows firewall.

 

Uninstalled all of the others besides windows firewall.  

 

Installed ESET smart security 9, updated and restarted with no change.  

 

Uninstalled via safe mode and ESET CLI uninstaller.  Reinstalled smart security 9 and same issue

 

Uninstalled via revo uninstaller pro, swept registry for everything that was still left, restarted in safe mode and uninstalled via command line.  Reinstalled smart security 9 and still not active.

 

Did all the same but instead installed smart security 8, still doesnt show network protection as active.

 

 

Logs are attached to my case number 1365916

 

To the best of what I can see, the sc query shows the first two services working but the 3rd one doesn't exist as a service.  That matches up with the error message I get by trying to manually enable the firewall which is that the epfwlwf driver/service/etc does not exist or something like that.

 

output of sc query:

 

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Windows\system32>sc query epfw
 
SERVICE_NAME: epfw
        TYPE               : 1  KERNEL_DRIVER
        STATE              : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
 
C:\Windows\system32>sc query epfwwfp
 
SERVICE_NAME: epfwwfp
        TYPE               : 1  KERNEL_DRIVER
        STATE              : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
 
C:\Windows\system32>sc query epfwlwf
[sC] EnumQueryServicesStatus:OpenService FAILED 1060:
 
The specified service does not exist as an installed service.

 

Link to comment
Share on other sites

  • Administrators

Try the following:

- disable self-defense and restart the computer

- right-click the file C:\Program Files\ESET\ESET Smart Security\Drivers\epfwlwf\EpfwLwf.inf and select Install

- if the driver installs alright, re-enable Self-defense

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...