vzavala1986 0 Posted October 21, 2015 Share Posted October 21, 2015 Hey there, I got a really annoying problem with my computers. I have installed Versión 6.2.171.0 de Remote Administrator de ESET (Server) and Versión 6.2.155.0 de Remote Administrator de ESET (Consola web) and I have deployed the agent and the A.V. on my clients (about 100 computers). The problem is that in some computers (8 or 9 until today) have started to crash (freeze) until the user can't use his computer. I contacted ESET support but I haven't recieved any answer to my problem yet. So please tell me what information you need about my computer or maybe about the policy applied. Please, if anyone of you can help me or give me any idea of what could been happened, please tell me. Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,399 Posted October 21, 2015 Administrators Solution Share Posted October 21, 2015 Please install this hotfix and let us know if it helped: hxxp://support.eset.com/kb2567. Link to comment Share on other sites More sharing options...
vzavala1986 0 Posted October 21, 2015 Author Share Posted October 21, 2015 Please install this hotfix and let us know if it helped: hxxp://support.eset.com/kb2567. I'll try it and I'll let you know if it helps. Link to comment Share on other sites More sharing options...
vzavala1986 0 Posted October 21, 2015 Author Share Posted October 21, 2015 Please install this hotfix and let us know if it helped: hxxp://support.eset.com/kb2567. Sorry, I have a question. The Hotfix is for the windows server (as far as I understand) but I have the problem with the clients, I mean, windows 7. So, is the server where I installed the console the problem? Link to comment Share on other sites More sharing options...
mfichera 2 Posted October 21, 2015 Share Posted October 21, 2015 The hotfix that Marcos mentioned should be installed on Windows 7 and Server 2008 R2 Link to comment Share on other sites More sharing options...
sksksk 2 Posted October 22, 2015 Share Posted October 22, 2015 Exact same problem here. 100+ computers with a small handful hanging every day. Did the hotfix work for you? Link to comment Share on other sites More sharing options...
vzavala1986 0 Posted October 22, 2015 Author Share Posted October 22, 2015 I had some problems with windows update yesterday. I'm trying it today. Link to comment Share on other sites More sharing options...
vzavala1986 0 Posted October 22, 2015 Author Share Posted October 22, 2015 btw, I've noticed that the PC only crashes when a domain user is logged. With local users it works normally. Link to comment Share on other sites More sharing options...
vzavala1986 0 Posted October 22, 2015 Author Share Posted October 22, 2015 Please install this hotfix and let us know if it helped: hxxp://support.eset.com/kb2567. Is there a hotfix por x86 systems? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,399 Posted October 22, 2015 Administrators Share Posted October 22, 2015 Please install this hotfix and let us know if it helped: hxxp://support.eset.com/kb2567. Is there a hotfix por x86 systems? The hotfix is also for x86 systems. Link to comment Share on other sites More sharing options...
vzavala1986 0 Posted October 26, 2015 Author Share Posted October 26, 2015 (edited) Well, I installed the hotfix on thursday and I haven't had problems since there. So I guess that was the solution. Please install this hotfix and let us know if it helped: hxxp://support.eset.com/kb2567. Is there a hotfix por x86 systems? The hotfix is also for x86 systems. Yeap, I just had to get into the page from a computer with a x86 system. Edited October 26, 2015 by vzavala1986 Link to comment Share on other sites More sharing options...
UserofEset 0 Posted November 6, 2015 Share Posted November 6, 2015 We have had the same problem and according to the documnetation the Hotfix was supposed to be installed on the server there was never any mention of deploying ot on workstations. If you haven't already done so the hotfix shoukld be installed on the clients. The Hotfix seems to have worked for us after the initial problem, pretty significant problem actually. Users workstations will start to freeze if fix not applied. Also, it seems very strange that there is no mention of pushing the hotfix on clients as well as your remote server. Link to comment Share on other sites More sharing options...
shathippens 0 Posted January 11, 2016 Share Posted January 11, 2016 Hi, we've the same problem here. In our company we have round about 250 clients with ESET v.6.2.2033.1. 40-50 clients have problems with "freezing" (Win 7/8.1/10). We don't know why. Several clients, several OS, several Hardware. When we disable ESET on the workstations all is working fine. We've replaced the "network.dll" as described here: hxxp://support.eset.com/kb2567/. Regarding the hotfix: It's not possible to execute the Hotfix on Windows 8.1 or 10. Is there another Hotfix available or is it not necessary. If we downgrade the certain clients to version 5 all is working fine. What can we do? Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 318 Posted January 12, 2016 ESET Moderators Share Posted January 12, 2016 Hello shathippens, Do you mean that even after applying the network.dll file on the ERA Server, the client computers are still slow? In our experience, either one or the other solution helped. In this case, please contact your local ESET support office for further investigation, as this may or may not be related to the issue discussed in this topic. Thanks, T. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,399 Posted January 12, 2016 Administrators Share Posted January 12, 2016 A duplicate post of one from the topic https://forum.eset.com/topic/7018-critical-problem-in-eset-endpoint-antivirus-6220330. Please refrain from posting the same in several topics and keep the discussion at one place. Link to comment Share on other sites More sharing options...
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