_Luke_ 0 Posted October 20, 2015 Share Posted October 20, 2015 HI, i got this problem since like 2 years or so and couldn´t find anything toi solve it: i have Smart security 6.0.308.1 and Can´t Update it to a newer version. Every Time i´m trying it i´m getting an errormessage that he got an error with installing the update. If i try to deinstall and it tells me it does need a network-resource "ess_nt64_deu.msi", but i dont find that so i can´deinstall in order to reinstall the newer version. Can anyone Help me?! Thanks in advance! Link to comment Share on other sites More sharing options...
TomFace 539 Posted October 20, 2015 Share Posted October 20, 2015 (edited) What uninstall methods have you tried? hxxp://support.eset.com/kb2788/ Edited October 20, 2015 by TomFace Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted October 23, 2015 ESET Moderators Share Posted October 23, 2015 In case the regular uninstallation does not work, you can use our standalone Uninstaller tool, according to hxxp://support.eset.com/kb2289/ Link to comment Share on other sites More sharing options...
_Luke_ 0 Posted October 23, 2015 Author Share Posted October 23, 2015 The Uninstaller Tool worked, thanks, i didn´t found that solution on the regular way. Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted October 23, 2015 ESET Moderators Share Posted October 23, 2015 The tool is also mentioned as a number 4 solution (in the troubleshooting section) in the article TomFace linked. Link to comment Share on other sites More sharing options...
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