Problem with Parental Control

[Werderforever 0]

Hi,

 

Parental Control blocks in a Parent-Account all https-Sites.

 

I don´t know how to solve the problem. Disabling parental control is not the solution, because I want to block some sites, where you get an expensive abonnement or something like that.

Do you have an idea?

 

 

[Marcos 5,070]

What message do you get if an https site is blocked? Could you post a screen shot of it?

[Werderforever 0]

Yes, here is an example.

[Marcos 5,070]

I'd say that "Online Information Management" category is blocked for your account:

 

Result

Web page:
roaming.officeapps.live.com
Extended URL:
roaming.officeapps.live.com
Categories:

    Online Information Management

[Werderforever 0]

I believe that Online Information Management is in German Language "Online Marketing".This is a category "Under 16 years". I think, that you mean that.

But it is unchecked.

Edited October 20, 2015 by Werderforever

[Marcos 5,070]

In German version this category is called Online-Informationsmanagement.

[Werderforever 0]

Thank you, I have now found it under "IT". But it is also unchecked.

[Marcos 5,070]

I'd suggest contacting Customer care and supplying them with the output from ESET Log Collector (hxxp://support.eset.com/kb3466/) which will also contain the configuration of your ESS. It's impossible that the program would block a website by category if it wasn't configured so.

[Werderforever 0]

Many thanks, I will contact Customer Care. But I´m sure, that all Checkboxes are unchecked. Perhaps a little bug? We will see...