"Protocol filtering problem" error message

[John in PA 0]

I'm running ESET Nod32 AV on 3 different Windows 10 computers.  One computer only consistently gives "Protocol Filtering Problem" error on startup.  Software seems to be functioning otherwise.  Clicking on "learn more about this message"  seems not to yield helpful information. 

 

Help?

[Marcos 3,459]

Does the ESET icon turn green after a while? If so, then this is a known issue when the web & email protection starts a bit later than gui and it will be fixed via an automatic update in the near future.

[manOFpeace 1]

Can I assume I have same problem as member above and problem will be fixed via future update. Using Win 7. Thanks for looking.

[Super_Spartan 52]

Same problem here yesterday on a Windows 10 laptop, happens randomly upon restart.

[Marcos 3,459]

Yes, the above mentioned message should not occur as of the next version that will also be distributed as a PCU. The icon should turn green automatically after a short while and the error should disappear.

[manOFpeace 1]

Thank you Marcos

[Super_Spartan 52]

Yes, the above mentioned message should not occur as of the next version that will also be distributed as a PCU. The icon should turn green automatically after a short while and the error should disappear.

Great, what is PCU though?

[KADeGraff 0]

^{The ESET icon in the system tray does indeed clear (lose the red mark) after a short while, but the message does not ever go away unless you click it away manually.  Looking forward to the fix for either of these issues as many of my clients are calling me about this (most would not call if the message went away as quickly as the icon cleared to all green).}

[SweX 865]

 

Yes, the above mentioned message should not occur as of the next version that will also be distributed as a PCU. The icon should turn green automatically after a short while and the error should disappear.

Great, what is PCU though?

 

PCU = Program Component Update - they get downloaded via the VSD update channel.

[Super_Spartan 52]

 

 

Yes, the above mentioned message should not occur as of the next version that will also be distributed as a PCU. The icon should turn green automatically after a short while and the error should disappear.

Great, what is PCU though?

 

PCU = Program Component Update - they get downloaded via the VSD update channel.

 

thanks man

[SweX 865]

 

 

 

Yes, the above mentioned message should not occur as of the next version that will also be distributed as a PCU. The icon should turn green automatically after a short while and the error should disappear.

Great, what is PCU though?

 

PCU = Program Component Update - they get downloaded via the VSD update channel.

 

thanks man

 

You're welcome man.

[manOFpeace 1]

Thanks men for clearing up meaning of PCU...

[manOFpeace 1]

And thanks to Eset, problem has gone.

[howardagoldberg 9]

Any update on an ETA when this issue will be resolved? The "error" message displayed again this morning (Monday, 10/26 6:30 a.m. Eastern U.S.) on boot. (Icon was green, main GUI showed "fully protected." Please advise. Thanks!

[TomasP 258]

Hello, there is no ETA yet, but it should before the end of the year.

However, the issue does not present any security risk - as soon as the icon turns green, the protection has fully started.

[manOFpeace 1]

Hi, 15 mins ago I had to do a re-start and the message appeared again. I was going to post here of that occurrence but then decided to do another re-start to check it out. No message. I had been clear of it for a few days until what happened to-day. Isn't that strange.

 

Reason for edit, I was in registry searching for CLSID. I found it and deleted it. On restart that message about Protocol re-appeared. Two or three starts later and still no popup.

The registry search wasn't in relation to Eset. Just in case it matters WinPatrol was continually throwing up those keep or reject things and that action cleared it up. KTF.

[wolliballa 4]

Have this on a W7-64 machine now after every restart, so it is not W10 related.

Message more than annoying to any non-techie-customer, as who would tell you to watch the e-Icon to turn green? Creates confusion about whether beeing safe or not.

Needs to be fixed asap.

[Sameer 2]

Product - ESET NOD32 Antivirus 9.0.318.0 Signature 12499

 

Disable SSl/TLS Procotol Filtering - Restart - Enable SSl/TLS Procotol Filtering 

 

So far no Protocol Filtering Problem.

 

NOTE : Message back again 

[Super_Spartan 52]

NOD32 v9 is simply not compatible with Windows 7. I don't get this bug on my Windows 10 machines but all of the Windows 7 ones has it.

[foneil 337]

We have published a Knowledgebase article for this issue: 

 

"An error occurred while starting proxy server. Analysis of application protocols (HTTP, POP3, IMAP) will not function" error message (9.x)

 

hxxp://support.eset.com/kb5676/

[Wim Creten 0]

Has this problem already been fixed with an update, because I am still getting this error "Protocol Filtering Problem" each time I start up Windows 7?

It's is really annoying, because each time you have to click this message away.

[Marcos 3,459]

Has this problem already been fixed with an update, because I am still getting this error "Protocol Filtering Problem" each time I start up Windows 7?

It's is really annoying, because each time you have to click this message away.

 

Do you have the latest version 9.0.349 installed?

[Wim Creten 0]

No, I have version 9.0.318.20 installed.

But when I check for updates, it says that I have the most recent one.

[Marcos 3,459]

No, I have version 9.0.318.20 installed.

But when I check for updates, it says that I have the most recent one.

 

Newer builds are first available as installers on the web. Only after some time we enable manual program updates from the product but this gap should be substantially reduced or removed completely in the future.

[speedbird 0]

Just updated to 9.0.349 from within NOD32 and wow the nag has gone!