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NOD32 9.* Doesn't accept license key to activate


gwarr
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Windows 7, I downloaded and manually installed eav_nt64_eng yesterday. When I submit my key the reply is "Activation was successful" but, it won't accept my password to configure the settings. When I go back to the home page I get a request to activate the product. I have restarted my computer several times without success. What steps do I need to take to resolve this problem?

 

Error messages; Virus scanner initialization failed. and Product not activated.

 

My license expires 1/29/17. I uninstalled the prvious version 8.* before installing ver 9.*. I verified my license information by requesting it from ESET.

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If you are asked for a password to enter the setup, it's neither the former username/password nor the new license key but the password you set to protect ESET's settings. Since you're also getting an error initializing scanner, I assume it could be ekrn crashing when trying to start. Please check the system Event log for more information. I'd suggest contacting Customer care and providing them with the output from ESET Log Collector.

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