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Weety

Unable to join new Wifi SSID

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Having re-installed ESET Cyber Security Pro yesterday (giving ESET's latest and greatest one last chance) I have encountered an issue joining new Wifi SSID's and Joining my iPhone's 'Hotspot'

 

On trying to join them, ECSP does not prompt for a zone, or allow their use. The Wifi network icon just moves as though its trying to join, but the connection never completes.

 

I even disabled ESCP Firewall and Realtime scanning, restarted ... same result.  (The OS X firewall was disabled before installing ESCP, and is still disabled)

 

Killing all ESCP daemons allows the Wifi SSID to be accessed

 
This thus appears to be an issue with ESCP  
 

 

As such I've had to uninstall ECSP as being unsuitable for use

 

Has anyone else seen this issue?

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Hello, can you please PM me for further instructions?

We will need to gather some log files from when the issue occurs, so that our developers can have a look at it.

(Also link to this topic in the PM, for reference.)

Thank you.

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Hello, can you please PM me for further instructions?

We will need to gather some log files from when the issue occurs, so that our developers can have a look at it.

(Also link to this topic in the PM, for reference.)

Thank you.

 

TomasP

 

unfortunately as I stated above, I've now de-installed ECSP as it's interfered with my ability to use the laptop while out and about

 

I am unwilling to let it near my system for the next few months until a few fixes/modules are updated

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I'm able to connect to new Wi-Fi networks as well as my iPhone's hotspot just fine with ECSP installed (regular updates). It also prompts for zones immediately after connecting. In this case it may be best to get specialised help with this from Tomas if you are willing to reinstall it for a moment to collect the log files, or continue to wait until a number of issues are fixed which may help with yours (in particular the issues with esets_pfw). I would also maybe try using ECS in the mean time (your license will still work).

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I'm able to connect to new Wi-Fi networks as well as my iPhone's hotspot just fine with ECSP installed (regular updates). It also prompts for zones immediately after connecting. In this case it may be best to get specialised help with this from Tomas if you are willing to reinstall it for a moment to collect the log files, or continue to wait until a number of issues are fixed which may help with yours (in particular the issues with esets_pfw). I would also maybe try using ECS in the mean time (your license will still work).

 

I suspect I'll wait for the issues to be fixed as I am loathed to reinstall the product again.

 

I also await their uninstaller removing all ESET related files properly as post install I still found files in various locations on the system (I know they were not there before the install as I'd cleaned them when I uninstalled last time).

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I'm able to connect to new Wi-Fi networks as well as my iPhone's hotspot just fine with ECSP installed (regular updates). It also prompts for zones immediately after connecting. In this case it may be best to get specialised help with this from Tomas if you are willing to reinstall it for a moment to collect the log files, or continue to wait until a number of issues are fixed which may help with yours (in particular the issues with esets_pfw). I would also maybe try using ECS in the mean time (your license will still work).

 

I suspect I'll wait for the issues to be fixed as I am loathed to reinstall the product again.

 

I also await their uninstaller removing all ESET related files properly as post install I still found files in various locations on the system (I know they were not there before the install as I'd cleaned them when I uninstalled last time).

 

 

Hi,

 

What files are left behind after a uninstall?

 

Appzapper:

 

post-3436-0-49434800-1445607675_thumb.jpg

 

Pakkage Contents which includes the official UNINSTALLER:

 

post-3436-0-90441300-1445607706_thumb.jpg

 

Cheers

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I suspect I'll wait for the issues to be fixed as I am loathed to reinstall the product again.

That is understandable, hopefully it's not too long.

If you'd like, I can PM you when the next version is publicly released and I've confirmed the issues are resolved.

 

I also await their uninstaller removing all ESET related files properly as post install I still found files in various locations on the system (I know they were not there before the install as I'd cleaned them when I uninstalled last time).

What files are left behind after a uninstall?

 

This is getting off topic, but quite a few things are left behind... (make sure to restart as well so other files not listed here are removed as well)

/private/etc/pam.d/esets
/Library/Application Support/ESET
/Users/<user>/.esets
/Users/<user>/Library/Preferences/com.eset.ecsp.6.plist
/Users/<user>/Library/Caches/com.apple.helpd/SDMHelpData/Other/English/HelpSDMIndexFile/com.eset.ecsp.6.help
This is common, even when removing apps downloaded from the OS X App Store (caches, preferences are left behind). I noticed that it's likely intentional so some of your preferences and info (last scan, GUI options) can remain for future installs.

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