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ERA Agent unable to uninstall/update

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Just rolled out v6 2 weeks ago with some test machines and agent version 6.2.171. Now a bit further in the deployment there is a new agent (6.2.190), most of the machine were upgradable but some refuse any and all attemps.


Neither upgrade component, remote installation tasks works. Even trying to uninstall this damned thing fails with an Access denied error (logged in as local or domain admin).

The result is a programdata folder that is utterly undeletable. Cant upgrade or remove the remote agent..


My only solution is at this point to a) stop monitoring these clients b) do a full image wipe on these clients and start over..


why can't i manually update this agent?

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