ESET Insiders BALTAGY 32 Posted October 15, 2015 ESET Insiders Posted October 15, 2015 Back again to memory leak in v9, i did a clean install and i saw ekrn take 160+MB after update it become 170+MB I created Memory dump file but after i created it ekrn become 287+MB
Most Valued Members shocked 60 Posted October 16, 2015 Most Valued Members Posted October 16, 2015 in my system after several hours of use it's still very very low on resources.
jlmcr87 2 Posted October 16, 2015 Posted October 16, 2015 in my system after several hours of use it's still very very low on resources. My Eset service show it´s taking 160 MB of RAM.
SweX 871 Posted October 16, 2015 Posted October 16, 2015 (edited) Back again to memory leak in v9, i did a clean install and i saw ekrn take 160+MB after update it become 170+MB I created Memory dump file but after i created it ekrn become 287+MB Yes. Well, it was expected to be fixed in the final release build IIRC, but it's not. I have Beta tested V9 on XP since day 1, and the leak is the same today as it was when the first beta build was released to the public. I wouldn't have minded to test one or a few builds before the final release to verify that the leak really was fixed (that's what Beta testers are for IMO) but I guess they were confident they got the leak all sorted out. If I stay on youtube, netflix or some other video/streaming site for a few hours then ekrn.exe will eventually hit the roof and the OS will complain on too little free ram. @Baltagy, if you have time to wait then let ekrn.exe grow even more and create a new dump which you can send to ESET. They want it to be as big as possible. Edited October 16, 2015 by SweX
ESET Insiders BALTAGY 32 Posted October 16, 2015 Author ESET Insiders Posted October 16, 2015 Back again to memory leak in v9, i did a clean install and i saw ekrn take 160+MB after update it become 170+MB I created Memory dump file but after i created it ekrn become 287+MB Yes. Well, it was expected to be fixed in the final release build IIRC, but it's not. I have Beta tested V9 on XP since day 1, and the leak is the same today as it was when the first beta build was released to the public. I wouldn't have minded to test one or a few builds before the final release to verify that the leak really was fixed (that's what Beta testers are for IMO) but I guess they were confident they got the leak all sorted out. If I stay on youtube, netflix or some other video/streaming site for a few hours then ekrn.exe will eventually hit the roof and the OS will complain on too little free ram. @Baltagy, if you have time to wait then let ekrn.exe grow even more and create a new dump which you can send to ESET. They want it to be as big as possible. I did restart my system to try it again and now it's 177MB i will leave it to go more than 200+MB then i will create a new memory dump
SweX 871 Posted October 16, 2015 Posted October 16, 2015 (edited) Back again to memory leak in v9, i did a clean install and i saw ekrn take 160+MB after update it become 170+MB I created Memory dump file but after i created it ekrn become 287+MB Yes. Well, it was expected to be fixed in the final release build IIRC, but it's not. I have Beta tested V9 on XP since day 1, and the leak is the same today as it was when the first beta build was released to the public. I wouldn't have minded to test one or a few builds before the final release to verify that the leak really was fixed (that's what Beta testers are for IMO) but I guess they were confident they got the leak all sorted out. If I stay on youtube, netflix or some other video/streaming site for a few hours then ekrn.exe will eventually hit the roof and the OS will complain on too little free ram. @Baltagy, if you have time to wait then let ekrn.exe grow even more and create a new dump which you can send to ESET. They want it to be as big as possible. I did restart my system to try it again and now it's 177MB i will leave it to go more than 200+MB then i will create a new memory dump Thank you. Peter mentioned that they are interested in a dump for analysis, but they want the ram usage to be as high as possible when you create the dump. Let it grow even more if you have time to wait. I am happy you're helping out with the dump as my upload speed is so slow (: Edited October 16, 2015 by SweX
ESET Insiders BALTAGY 32 Posted October 16, 2015 Author ESET Insiders Posted October 16, 2015 Back again to memory leak in v9, i did a clean install and i saw ekrn take 160+MB after update it become 170+MB I created Memory dump file but after i created it ekrn become 287+MB Yes. Well, it was expected to be fixed in the final release build IIRC, but it's not. I have Beta tested V9 on XP since day 1, and the leak is the same today as it was when the first beta build was released to the public. I wouldn't have minded to test one or a few builds before the final release to verify that the leak really was fixed (that's what Beta testers are for IMO) but I guess they were confident they got the leak all sorted out. If I stay on youtube, netflix or some other video/streaming site for a few hours then ekrn.exe will eventually hit the roof and the OS will complain on too little free ram. @Baltagy, if you have time to wait then let ekrn.exe grow even more and create a new dump which you can send to ESET. They want it to be as big as possible. I did restart my system to try it again and now it's 177MB i will leave it to go more than 200+MB then i will create a new memory dump Thank you. Peter mentioned that they are interested in a dump for analysis, but they want the ram usage to be as high as possible when you create the dump. Let it grow even more if you have time to wait. I am happy you're helping out with the dump as my upload speed is so slow (: I'm slower than anyone lol, i just hope any moderator replay here so i can send the memory dump to him
SweX 871 Posted October 16, 2015 Posted October 16, 2015 (edited) Back again to memory leak in v9, i did a clean install and i saw ekrn take 160+MB after update it become 170+MB I created Memory dump file but after i created it ekrn become 287+MB Yes. Well, it was expected to be fixed in the final release build IIRC, but it's not. I have Beta tested V9 on XP since day 1, and the leak is the same today as it was when the first beta build was released to the public. I wouldn't have minded to test one or a few builds before the final release to verify that the leak really was fixed (that's what Beta testers are for IMO) but I guess they were confident they got the leak all sorted out. If I stay on youtube, netflix or some other video/streaming site for a few hours then ekrn.exe will eventually hit the roof and the OS will complain on too little free ram. @Baltagy, if you have time to wait then let ekrn.exe grow even more and create a new dump which you can send to ESET. They want it to be as big as possible. I did restart my system to try it again and now it's 177MB i will leave it to go more than 200+MB then i will create a new memory dump Thank you. Peter mentioned that they are interested in a dump for analysis, but they want the ram usage to be as high as possible when you create the dump. Let it grow even more if you have time to wait. I am happy you're helping out with the dump as my upload speed is so slow (: I'm slower than anyone lol, i just hope any moderator replay here so i can send the memory dump to him Haha, I feel my upload speed is powered by one of those slugs racing around on the lawn at night. Yeah, I am sure Peter will stop by when he login on the forum. Edited November 29, 2015 by SweX
ESET Moderators Peter Randziak 1,183 Posted October 16, 2015 ESET Moderators Posted October 16, 2015 Hello, I'm reproducing the memory leaks here internally, I have and adjusted version with special memory tagging, hopefully we will be able to find something soon. If you want, you may send me the dumps for analysis, but it is usually extremely hard to find out what is going on there. Please compress the dump (ekrn should use more than 300 MB just to be sure something is leaking as we sometimes cache same data and release it afterwards) with ESET log collector output and send me or TomasP private message with download link with reference to this forum topic. It would be great, if you can find a pattern leading to the leak, i.e. what you do when the consumption rises. Regards, P.R.
TomFace 540 Posted October 16, 2015 Posted October 16, 2015 Hello, I'm reproducing the memory leaks here internally, I have and adjusted version with special memory tagging, hopefully we will be able to find something soon. If you want, you may send me the dumps for analysis, but it is usually extremely hard to find out what is going on there. Please compress the dump (ekrn should use more than 300 MB just to be sure something is leaking as we sometimes cache same data and release it afterwards) with ESET log collector output and send me or TomasP private message with download link with reference to this forum topic. It would be great, if you can find a pattern leading to the leak, i.e. what you do when the consumption rises. Regards, P.R. Thank you Peter-looking foward to your help.
ESET Insiders BALTAGY 32 Posted October 16, 2015 Author ESET Insiders Posted October 16, 2015 Hello, I'm reproducing the memory leaks here internally, I have and adjusted version with special memory tagging, hopefully we will be able to find something soon. If you want, you may send me the dumps for analysis, but it is usually extremely hard to find out what is going on there. Please compress the dump (ekrn should use more than 300 MB just to be sure something is leaking as we sometimes cache same data and release it afterwards) with ESET log collector output and send me or TomasP private message with download link with reference to this forum topic. It would be great, if you can find a pattern leading to the leak, i.e. what you do when the consumption rises. Regards, P.R. I sent you the memory dump i created when it was 170+MB until i get a higher leak maybe it solve the problem
SweX 871 Posted November 26, 2015 Posted November 26, 2015 (edited) So..... I downgraded to V8 on Oct 29 (latest released build) to make sure there was no leak in this build. The ram usage was normal 120-130mb for the first few days, after that, the usage increased as much as with V9. (I assume one of the modules was updated that caused the leak to affect V8 as well) BUT, since last week the ram usage as been completely normal again, I have tried everything to make it go up and hit the roof, but no, ekrn.exe stays withing the normal 120-130mb. So I wonder if any of the modules released for the products last week had a fix included for the leak as it is no longer happening ? Edit: FWIW, I'm using pre-release updates. Edited November 26, 2015 by SweX
SweX 871 Posted November 29, 2015 Posted November 29, 2015 So..... I downgraded to V8 on Oct 29 (latest released build) to make sure there was no leak in this build. The ram usage was normal 120-130mb for the first few days, after that, the usage increased as much as with V9. (I assume one of the modules was updated that caused the leak to affect V8 as well) BUT, since last week the ram usage as been completely normal again, I have tried everything to make it go up and hit the roof, but no, ekrn.exe stays withing the normal 120-130mb. So I wonder if any of the modules released for the products last week had a fix included for the leak as it is no longer happening ? Edit: FWIW, I'm using pre-release updates. Hmmm never mind, the leak is back again. Normal for 7 days - and now its back, weird.
Most Valued Members SCR 195 Posted November 30, 2015 Most Valued Members Posted November 30, 2015 (edited) Haha, I feel my upload speed is powered by one of those slugs racing around on the lawn at night. Now that's funny, Not for you I'm sure but I'm in the same situation since my recent move. Can't wait for spring. See how slow it is I just caught up with your post. Edited November 30, 2015 by SCR
SweX 871 Posted December 2, 2015 Posted December 2, 2015 (edited) So..... I downgraded to V8 on Oct 29 (latest released build) to make sure there was no leak in this build. The ram usage was normal 120-130mb for the first few days, after that, the usage increased as much as with V9. (I assume one of the modules was updated that caused the leak to affect V8 as well) BUT, since last week the ram usage as been completely normal again, I have tried everything to make it go up and hit the roof, but no, ekrn.exe stays withing the normal 120-130mb. So I wonder if any of the modules released for the products last week had a fix included for the leak as it is no longer happening ? Edit: FWIW, I'm using pre-release updates. Hmmm never mind, the leak is back again. Normal for 7 days - and now its back, weird. Never mind. The ekrn.exe ram usage has been completely normal for the past 2 days, no leak here...for the time being Edited December 2, 2015 by SweX
superssjdan 18 Posted December 2, 2015 Posted December 2, 2015 I have to say it's been running quite well.I can see no signs of any memory leak with v9.Web surfing is snappy.You can't even tell it's there.Yet more proof you have to take most a/v testing results with a grain of salt.I'm quite satisfied.Will keep my eyes out for any issues and will report back should I notice any.Great job development team.
ESET Insiders cutting_edgetech 25 Posted December 2, 2015 ESET Insiders Posted December 2, 2015 If I remember correctly the last time I tried ESS9 my memory was around 200 mbs when I checked it. I have a slow upload speed as well. I'm using ESS8 until they get some of the bugs worked out of ESS9. I will check the memory again though the next time I try testing V9.
Peter86 0 Posted December 6, 2015 Posted December 6, 2015 I finally found the cause of my memory leak (well, at least the major one)! Many video streaming sites use Flash Player and VideoJS, creating a temporary video file (usually fla*.tmp) in the %temp% folder. I observed ekrn.exe memory usage growing while the video was downloaded. The tmp file remains open the entire time, until you close the video. After closing the web page containing the video, the old fla*.tmp file is deleted, but ekrn.exe does not release the memory it had used. If I reload the same video, a new fla*.tmp file is created, and ekrn.exe memory grows again. If you want to test this, try this page: hxxp://www.wimp.com/tourfrance/ I am using Windows XP sp3, Firefox v42.0, SmartSecurity v9.0.318.0
cpkrish123 0 Posted December 9, 2015 Posted December 9, 2015 what is the resolution to the fla*.tmp files in the %temp% folder? is there a patch to fix this? my ekrn.exe is up at 700 MB or thereabouts ... and continuously growing. Thank you
Peter86 0 Posted December 14, 2015 Posted December 14, 2015 what is the resolution to the fla*.tmp files in the %temp% folder? is there a patch to fix this? my ekrn.exe is up at 700 MB or thereabouts ... and continuously growing. Thank you AFAIK, there is no fix for this yet. All you can do is reboot to clear the memory. My workaround is to add TMP to the exclusion list. I had hoped to add %temp%\fla*.tmp to be more specific, but there doesn't seem to be a way to do that for Real-time protection.
ESET Insiders BALTAGY 32 Posted January 2, 2016 Author ESET Insiders Posted January 2, 2016 I just want to know what time it will take until this problem will be solved?! I went back to test v9 and memory leak still there, i installed v9 and ekrn was 165MB did a restart and ekrn become 152MB in 20min it become 164MB My Internet protection module: 1226.4 (20151215)
Administrators Marcos 5,461 Posted January 2, 2016 Administrators Posted January 2, 2016 I, for one, wouldn't consider anything below 200 MB a memory leak. Memory is allocated dynamically when files are downloaded, archives are scanned, update is run, etc. Also smart optimization data is stored in memory so as files are scanned memory usage will grow a bit as well.
Most Valued Members shocked 60 Posted January 2, 2016 Most Valued Members Posted January 2, 2016 memory leak is the condition when a program, let's say it's designed to consume about 300MB of RAM, it starts consuming hundreds and hundreds of MB or tens of GB (depending of the available RAM memory the system has). so those numbers might actually be normal.
ESET Insiders SlashRose 25 Posted January 3, 2016 ESET Insiders Posted January 3, 2016 @BALTAGY, My is 296 MB and which ought to be it bad? Nothing!!! ( German: Meiner liegt bei 296 MB und was soll daran schlimm sein? Nichts!!! )
Peter86 0 Posted January 11, 2016 Posted January 11, 2016 I'm commonly seeing sustained memory usage between 350-450MB. Occasionally it almost reaches 1GB. Then I have no choice but to reboot to clear it. I'm running XPsp3 with 2GB RAM so I can't afford this nuisance. I'll be downgrading back to ESS8, till this problem gets sorted out.
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