feddy 0 Posted October 14, 2015 Share Posted October 14, 2015 Hi, there is a problem the gui always indicates the database updated daily 09.10.2015. It is a bug? </a>">hxxp:// Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 14, 2015 Administrators Share Posted October 14, 2015 Is there an error logged related to update in your ESET Event log ? Link to comment Share on other sites More sharing options...
feddy 0 Posted October 14, 2015 Author Share Posted October 14, 2015 (edited) Is there an error logged related to update in your ESET Event log ? no The database is updated correctly as of today, but the version of the installed database indicated is always that of the 09/10 Edited October 14, 2015 by feddy Link to comment Share on other sites More sharing options...
feddy 0 Posted October 14, 2015 Author Share Posted October 14, 2015 (edited) hxxp://postimg.org/image/k37piatld/ sorry but at the moment I have only a screen of yesterday and I'm working on a linux pc Edited October 14, 2015 by feddy Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 14, 2015 Administrators Share Posted October 14, 2015 If you check the information about installed modules in the About window, does it show an older signature database as well? I assume restarting the computer doesn't make any difference. Link to comment Share on other sites More sharing options...
feddy 0 Posted October 14, 2015 Author Share Posted October 14, 2015 Tomorrow I will do this check, however, I get the same version of the database by clicking on the icon in the systray Link to comment Share on other sites More sharing options...
feddy 0 Posted October 15, 2015 Author Share Posted October 15, 2015 this is the tab "aggiorna" Link to comment Share on other sites More sharing options...
feddy 0 Posted October 15, 2015 Author Share Posted October 15, 2015 no information about database installed Link to comment Share on other sites More sharing options...
feddy 0 Posted October 16, 2015 Author Share Posted October 16, 2015 (edited) the problem is still present Edited October 16, 2015 by feddy Link to comment Share on other sites More sharing options...
caani 0 Posted October 17, 2015 Share Posted October 17, 2015 I have the same problem. In my taskbar and in the program, i can see that the virus database is 12383 from 20151009. But my eset nod32 icon has a red triangle, and in panel i can see the red message :"The virus data base is old, it must be update". And when i try to update the virus data, it says that i have the latest version... PS : Sorry for grammar mistakes, i'm french. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 17, 2015 Administrators Share Posted October 17, 2015 We have never been reported an issue if the engine itself didn't update but modules did. We'd need further logs for analysis. Please drop me a pm and propose the best time for a remote session next week. Link to comment Share on other sites More sharing options...
feddy 0 Posted October 17, 2015 Author Share Posted October 17, 2015 sorry I installed version 8 I could not continue with the version 9 in this way. Best regards Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 17, 2015 Administrators Share Posted October 17, 2015 I have the same problem. But my eset nod32 icon has a red triangle, and in panel i can see the red message :"The virus data base is old, it must be update".And when i try to update the virus data, it says that i have the latest version... Do you have some records related to update in your ESET event log? For instance, are there any errors or notifications that program modules were updated? Link to comment Share on other sites More sharing options...
caani 0 Posted October 18, 2015 Share Posted October 18, 2015 (edited) No, because when i try to update it, it says that the virus data base has not to be update. Is there a way to update manually the virus data base with a file ? Edited October 18, 2015 by caani Link to comment Share on other sites More sharing options...
feddy 0 Posted October 21, 2015 Author Share Posted October 21, 2015 Excuse me but I think it is a bug, at least in the Italian version I upgraded my OS to Windows 10 and I put the version 9 of ESET nod32 and the problem is still present Best regards Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted October 23, 2015 ESET Moderators Share Posted October 23, 2015 Hello, you could also check the article at hxxp://support.eset.com/kb2850/ to rule any of these issues out. Link to comment Share on other sites More sharing options...
feddy 0 Posted October 24, 2015 Author Share Posted October 24, 2015 I mean maybe I hurt with my broken English The database is updated, but in the gui there is indicates an old database. I installed nod 32 Italian on another pc and I have the same problem If you solve the problem ok, otherwise patience keep using version 8 Best regards. Link to comment Share on other sites More sharing options...
caani 0 Posted October 25, 2015 Share Posted October 25, 2015 The problem is the same on the french version. Link to comment Share on other sites More sharing options...
feddy 0 Posted October 26, 2015 Author Share Posted October 26, 2015 Hallo caani, I'm glad I'm not the only one with this problem. This means that it is most likely a bug Thanks Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted October 26, 2015 ESET Moderators Share Posted October 26, 2015 For anyone experiencing this issue, please see this message by Marcos from last week: We have never been reported an issue if the engine itself didn't update but modules did. We'd need further logs for analysis. Please drop me a pm and propose the best time for a remote session next week. Link to comment Share on other sites More sharing options...
feddy 0 Posted November 3, 2015 Author Share Posted November 3, 2015 I do not have any secrets to hide in my PC, but I do not intend to let anyone in my pc through remote assitance. The problem of updating the database is still present in version 9 and I found on another PC with the same problem. If you do not Provide to fix it I say goodbye to ESET nod32 Best regards and for me the matter is closed Link to comment Share on other sites More sharing options...
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