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feddy

ESET NOD32 9 and database

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Hi,

 

there is a problem the gui always indicates the database updated daily 09.10.2015.
 
It is a bug? 
 
</a>">hxxp://2015_10_14_13h09_06.jpg
 
 
Thanks

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Is there an error logged related to update in your ESET Event log ?

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Is there an error logged related to update in your ESET Event log ?

 no  :unsure: The database is updated correctly as of today, but the version of the installed database indicated is always that of the 09/10

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If you check the information about installed modules in the About window, does it show an older signature database as well? I assume restarting the computer doesn't make any difference.

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Tomorrow I will do this check, however, I get the same version of the database by clicking on the icon in the systray

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no information about database installed

post-9251-0-91582600-1444917669_thumb.png

post-9251-0-70183200-1444917679_thumb.png

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I have the same problem.
 

In my taskbar and in the program, i can see that the virus database is 12383 from 20151009.

 

But my eset nod32 icon has a red triangle, and in panel i can see the red message :"The virus data base is old, it must be update".

And when i try to update the virus data, it says that i have the latest version...

 

PS : Sorry for grammar mistakes, i'm french.

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We have never been reported an issue if the engine itself didn't update but modules did. We'd need further logs for analysis. Please drop me a pm and propose the best time for a remote session next week.

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sorry I installed version 8

I could not continue with the version 9 in this way.

Best regards

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I have the same problem.

 

But my eset nod32 icon has a red triangle, and in panel i can see the red message :"The virus data base is old, it must be update".

And when i try to update the virus data, it says that i have the latest version...

 

Do you have some records related to update in your ESET event log? For instance, are there any errors or notifications that program modules were updated?

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No, because when i try to update it, it says that the virus data base has not to be update.

 

Is there a way to update manually the virus data base with a file ?

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Excuse me but I think it is a bug, at least in the Italian version

I upgraded my OS to Windows 10 and I put the version 9 of ESET nod32 and the problem is still present

 

Best regards

 

post-9251-0-21995100-1445452131_thumb.png

post-9251-0-33608500-1445452141_thumb.png

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I mean maybe I hurt with my broken English

The database is updated, but in the gui there is  indicates an old database.

I installed nod 32 Italian on another pc and I have the same problem

If you solve the problem ok, otherwise patience keep using version 8

Best regards.

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The problem is the same on the french version.

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Hallo caani, 

I'm glad I'm not the only one with this problem.
This means that it is most likely a bug
 
Thanks

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For anyone experiencing this issue, please see this message by Marcos from last week:

We have never been reported an issue if the engine itself didn't update but modules did. We'd need further logs for analysis. Please drop me a pm and propose the best time for a remote session next week.

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I do not have any secrets to hide in my PC, but I do not intend to let anyone in my pc through remote assitance.

The problem of updating the database is still present in version 9 and I found on another PC with the same problem.

If you do not Provide to fix it I say goodbye to ESET nod32

Best regards and for me the matter is closed

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