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Error updating Antivirus modules: Could not connect to server


pipboy3000
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I see a lot of Mac OS clients (different versions) with this event warning in the Admin Console "Error updating Antivirus modules: Could not connect to server". It's worth to mention that not all Mac OS clients have been affected and the message can't be pin down to one specific version of OS. At the same time, all clients report up-to-date database files. Problem does not affect Windows based machines.

 

ESET NOD32 4.1.97

Server 5.2.22

 

Any ideas?

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  • ESET Moderators

Hello,

I can see you are using rather old versions of the client and the server. I suggest upgrading to the latest versions which include various bugfixes and new features as well.

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  • ESET Moderators

Yes, our licensing system has always worked this way. You only pay for a product, not a specific version. Once you buy a license for a product, you can use any of its versions, including future new releases.

 

[previous message was edited, it originally asked whether the update is free]

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  • ESET Moderators

By "all" do you mean all clients? What product and version are they on now?

Is there any error on the clients themselves, or just in the console?

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  • 2 months later...

Have the same problem on a 5.0.2242 Client. Others working. Client is shown in RA, so if connection on port 2222 working, why client reports on 2221 "could not connect"?

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