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False Positive (URGENT)

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Hello moderators,


ESET-NOD32 falsely reports IObit's Advanced SystemCare V7's program file ASCService.exe as probably unknown NewHeur_PE. And accordingly the setup file of Advanced SystemCare V7 is also been falsely reported as probably unknown NewHeur_PE.


Here are the screenshots attached.



We have contacted your company via hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN141 several days ago and get a ticket number "ESET Support Case Update: 1054765 - False Positive".


But since then there is no update on this issue. You can refer to the contact log screenshot.



Our Advanced SystemCare v7 beta1.0 has been released yesterday. As both ESET and IObit have huge quantity of users, please help us resolve this false positive as soon as possible.


If you need any more information, please update the email subjected with "ESET Support Case Update: 1054765 - False Positive"



Edited by Hsien
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