mahiralkhoir 4 Posted October 9, 2015 Share Posted October 9, 2015 I'm try to install ERAS on CentOS 7. Installation successfully, trying restart once for makesure. But after one client connected and restart server again, there are no information about connected client ( even agent on localhost ) I am also see for an agent and server status, everything fine Link to comment Share on other sites More sharing options...
Society 3 Posted October 9, 2015 Share Posted October 9, 2015 What is in the agent status log located at: c:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html ? Link to comment Share on other sites More sharing options...
mahiralkhoir 4 Posted October 10, 2015 Author Share Posted October 10, 2015 (edited) I think the problem about DNS resolving, i am just reinstalling Agent on the Server. But after restart, icon and data gone again. Trying change DNS Server, and wait for sync. So far information about client on dashboard Oke, i will report back. ./Agent-Linux-x86_64.sh --skip-license --cert-path=Agent.pfx --cert-auth-path=CA.der --hostname=server.hostname.com --port=2222 Edited October 10, 2015 by mahiralkhoir Link to comment Share on other sites More sharing options...
Rodrigo jimenez 0 Posted October 23, 2015 Share Posted October 23, 2015 Hi mahiralkhoir, I am having exactly the same problem. Did you manage to sort it out? Link to comment Share on other sites More sharing options...
ESET Staff JeremyS 4 Posted October 27, 2015 ESET Staff Share Posted October 27, 2015 Hello Mahiralkhoir, I'm glad you discovered the name resolution issue; it is for that reason that we suggest you configure agents to use both ip address and name for clients to use to connect to the server with. Step 12 and onward from article: hxxp://support.eset.com/kb3701/covers how to add multiple addresses to use for agents connecting to the ERAS. Kind regards, ESET Customer Care Link to comment Share on other sites More sharing options...
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