Jump to content


Photo

Eset SSL Certificate Error

web protection

28 replies to this topic

#1 Black Cek

Black Cek
  • Group: Members
  • Posts: 3
  • Kudos: 0
  • Joined: 25-July 13

Posted 25 July 2013 - 04:53 PM

Hi there! I ask for your help. Eset What is SSL certificate problem? Thanks.

Attached Images

  • 2013-07-25_030027.png

Edited by Black Cek, 25 July 2013 - 05:01 PM.

  • 0

#2 Marcos

Marcos
  • Group: ESET Moderators
  • Posts: 3,521
  • Kudos: 1068
  • Joined: 08-February 13

Posted 25 July 2013 - 05:16 PM

What web browsers and email clients do you use?


  • 1

#3 Black Cek

Black Cek
  • Group: Members
  • Posts: 3
  • Kudos: 0
  • Joined: 25-July 13

Posted 25 July 2013 - 05:19 PM

opera, mozilla, google chrome, internet explorer

 

me mail

AzMasterSoft@gmail.com


  • 0

#4 Marcos

Marcos
  • Group: ESET Moderators
  • Posts: 3,521
  • Kudos: 1068
  • Joined: 08-February 13

Posted 26 July 2013 - 03:19 PM

Please be more specific about the versions. If you have Firefox 22 or newer installed, you'll need to export the root certificate from ESS and import it to Firefox TRCA certificate store manually for https websites to open properly. If you have Opera 15 installed, just ignore the message for the time being, SSL scanning will work anyway.


  • 1

#5 Black Cek

Black Cek
  • Group: Members
  • Posts: 3
  • Kudos: 0
  • Joined: 25-July 13

Posted 27 July 2013 - 09:57 AM

solved the problem Thanks Bro  :D


  • 0

#6 Guest_Case793_*

Guest_Case793_*
  • Group: Guests

Posted 30 July 2013 - 03:51 PM

How do I export the root certificate and import it to Firefox? Because when I copied the certificate (.cer-file) it was only possible without the private key. When I tried to import it to Firefox I was asked for a password which I don't have.


  • 0

#7 John13

John13
  • Group: Members
  • Posts: 1
  • Kudos: 0
  • Joined: 11-August 13

Posted 11 August 2013 - 07:26 PM

solved the problem Thanks Bro  :D

 

How do I export the root certificate and import it to Firefox? Because when I copied the certificate (.cer-file) it was only possible without the private key. When I tried to import it to Firefox I was asked for a password which I don't have.

Can we get detailed instructions on how to export and import the eset certificate in firefox?


  • 0

#8 django

django
  • Group: Members
  • Posts: 16
  • Kudos: 0
  • Joined: 19-June 13

Posted 20 November 2013 - 12:43 AM

I have the same problem, I like to use Firefox for everything but SSL just is not working as the above issue says.  How do we export and import it so it works?  I have tried but when I search for something on Google it asks me everytime about the "Certificate Risk"  When is EST going to fix this?


  • 0

#9 django

django
  • Group: Members
  • Posts: 16
  • Kudos: 0
  • Joined: 19-June 13

Posted 20 November 2013 - 12:58 AM

It seems to only happen with GOOGLE search?  If I change the Search Engine to Yahoo it works? How do we get it to work with GOOGLE? Tell I lie it just happened here too?


  • 0

#10 Marcos

Marcos
  • Group: ESET Moderators
  • Posts: 3,521
  • Kudos: 1068
  • Joined: 08-February 13

Posted 20 November 2013 - 08:00 AM

First of all, enabling SSL scanning is recommended for advanced users as with the SSL communication redirected through the ESET's scanner, some applications communicating over SSL may fail to establish a connection if they don't trust the ESET's root certificate.

 

When there's a certificate problem in a browser or email client, try the following:

- with all browsers and email clients closed (check running processes in the task manager), disable SSL scanning in EAV/ESS and click ok

- re-enable SSL scanning

- launch the browser and see if it works now fine

 

In order to export the root certificate, navigate to SSL->Certificates in the EAV/ESS setup and click the "View certificate" button. A window with certificate details will show up, allowing you to export it to a file. The file can be subsequently imported to browsers.


  • 0

#11 User

User
  • Group: Members
  • Posts: 67
  • Kudos: 4
  • Joined: 05-November 13

Posted 20 November 2013 - 12:54 PM

I have the same problem, I like to use Firefox for everything but SSL just is not working as the above issue says.

 

It is a known issue that isn't fixed by ESET: KB Solution ID: SOLN3126

 

Look also at this thread: HTTPS and Google


Edited by User, 20 November 2013 - 12:58 PM.

  • 0

#12 django

django
  • Group: Members
  • Posts: 16
  • Kudos: 0
  • Joined: 19-June 13

Posted 20 November 2013 - 10:19 PM

When will they fix it then? It has been over 12 months?  I am pretty sure BitDefender's SSL Certificate worked on all Browsers!


  • 0

#13 Marcos

Marcos
  • Group: ESET Moderators
  • Posts: 3,521
  • Kudos: 1068
  • Joined: 08-February 13

Posted 22 November 2013 - 11:58 AM

I'm not aware of any issues with Firefox and SSL scanning. The article is 1 year old and was created probably as a quick fix for certificate issues.

Does the problem persists if you do the following?

- with all browsers and email clients closed, disable SSL scanning

- rename the files C:\Users\%USER%\AppData\...\Mozilla\Firefox\Profiles\%PROFILE_NAME%\cert_override.txt and cert8.db

- start Firefox

- close Firefox (make sure it's not running by checking the task manager)

- enable SSL scanning

- start Firefox

 

Let me know if it resolves the issue or not.


  • 1

#14 User

User
  • Group: Members
  • Posts: 67
  • Kudos: 4
  • Joined: 05-November 13

Posted 22 November 2013 - 12:38 PM

Let me know if it resolves the issue or not.

 

 

I tried it and there is absolutely no change, the result is the same as I described here: HTTPS and Google


  • 0

#15 django

django
  • Group: Members
  • Posts: 16
  • Kudos: 0
  • Joined: 19-June 13

Posted 24 November 2013 - 05:22 AM

I tried this too and initally exactly the same, then I changed the search engine to yahoo and it works.

But when I went back to google same problem?

 

IT works now after I added an excemption to google.com but does that mean it no longer scans google.com?


  • 0

#16 SweX

SweX
  • Group: Members
  • Posts: 1,954
  • Kudos: 665
  • Joined: 15-May 13

Posted 24 November 2013 - 11:53 AM

Perhaps the threads could be merged if they are about the same issue?

 

@django, FYI Marcos replied here: https://forum.eset.c...-google/?p=7865


  • 0

OpenDNS | ESET Powered By -> ESET Technology

"He has 512mb of ram and his computer runs fine with eset lol." 

 


#17 User

User
  • Group: Members
  • Posts: 67
  • Kudos: 4
  • Joined: 05-November 13

Posted 24 November 2013 - 08:08 PM

I am pretty sure BitDefender's SSL Certificate worked on all Browsers!

 

I searched the bitdefender forums and found this:

http://forum.bitdefe...ndpost&p=201879

http://forum.bitdefe...topic=47606&hl=

 

In the other thread @Marcos has a link to Kaspersky with the same problem.

So it seems to me now that other antivirus programs have the same problem with Firefox and SSL protection. (And some do not even have SSL protection at all live Avira or Avast).

 

So maybe Mozilla has to change something in their program?


  • 0

#18 Marcos

Marcos
  • Group: ESET Moderators
  • Posts: 3,521
  • Kudos: 1068
  • Joined: 08-February 13

Posted 25 November 2013 - 01:31 PM

The good news is that we've pinpointed the issue. It will be fixed in the Internet protection module 1092 which is going to be released to pre-release update servers some time soon.


  • 1

#19 SweX

SweX
  • Group: Members
  • Posts: 1,954
  • Kudos: 665
  • Joined: 15-May 13

Posted 25 November 2013 - 07:17 PM

Great news for those that are affected, thanks Marcos  :)


  • 0

OpenDNS | ESET Powered By -> ESET Technology

"He has 512mb of ram and his computer runs fine with eset lol." 

 


#20 User

User
  • Group: Members
  • Posts: 67
  • Kudos: 4
  • Joined: 05-November 13

Posted 02 December 2013 - 01:17 PM

Internet protection module 1092 is online.

The problems with google seem to be solved. :)


  • 0



Reply to this topic



  



Also tagged with one or more of these keywords: web protection

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users