COStark26 10 Posted October 2, 2015 Share Posted October 2, 2015 (edited) When clk'ing the ESS Renew License link via Sys Tray Icon I'm presented with my Normal ID, which under it shows [ ID or Lic Key is not recognized by our system ]. Clk'ing Submit just refreshes the page. (.319 change list nets "Changed: End User License Agreement") Any suggested step on the Renewal Page to get the User Name presents the same old data. Read of New Lic System for converting to Ver 9 -- BUT since there's a Conflict for Ver 8 Renewals it seems logical to start this Thread for amended Renewal instructions. Thanks! Edited October 2, 2015 by COStark26 Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted October 2, 2015 ESET Moderators Share Posted October 2, 2015 Hello COStark26, I have notified our US support team who should reach out to you and assist you with renewing your license. Regards, T. Link to comment Share on other sites More sharing options...
COStark26 10 Posted October 2, 2015 Author Share Posted October 2, 2015 Thanks, Tomas. I went ahead & phone Renewed this morning, - BUT - I started the Thread thinking I couldn't be the only one to face this reality. Maybe not since you've handled it on an individual basis. Time will tell. All is well for me now. Link to comment Share on other sites More sharing options...
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