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Can't login to remote administrator 6: Login failed: Communication error


banderi
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Hi.

 

We have installed eset remote administrator 6 this monday. All was fine until yesterday. We have deploy the agent on a computer but this one newer showed up on the console. We did a reboot of the server and now we can't login to the console.

 

The server is a VM with WIndows 2012.

ERA version is the latest.

 

We can connect to the db from a distant server with the era_user and the AD domain administrator.

 

Port 2223 is open on the server.

Port 2222 is open on the server.

 

I checked the server log and this one is full of error:

 

2015-10-01 06:53:50 Error: CReplicationModule [Thread 1028]: CStepProcessor: Failed to process network message of type 200 because of missing replication context
2015-10-01 06:53:51 Error: CReplicationModule [Thread 101c]: CStepProcessor: Replication master validation process failed with: Object d42ba487-bf5f-4c87-9361-9c5c7d76dd9b was not found (LoadComputer: Computer does not exist)
2015-10-01 06:53:53 Error: CReplicationModule [Thread 1024]: CStepProcessor: Replication master validation process failed with: Object d42ba487-bf5f-4c87-9361-9c5c7d76dd9b was not found (LoadComputer: Computer does not exist)
2015-10-01 06:53:55 Error: CReplicationModule [Thread 1038]: CStepProcessor: Replication master validation process failed with: Object d42ba487-bf5f-4c87-9361-9c5c7d76dd9b was not found (LoadComputer: Computer does not exist)
2015-10-01 06:53:57 Error: CReplicationModule [Thread 1034]: CStepProcessor: Replication master validation process failed with: Object d42ba487-bf5f-4c87-9361-9c5c7d76dd9b was not found (LoadComputer: Computer does not exist)
2015-10-01 06:53:59 Error: CReplicationModule [Thread 1020]: CStepProcessor: Replication master validation process failed with: Object d42ba487-bf5f-4c87-9361-9c5c7d76dd9b was not found (LoadComputer: Computer does not exist)
2015-10-01 06:54:01 Error: CReplicationModule [Thread 102c]: CStepProcessor: Replication master validation process failed with: Object d42ba487-bf5f-4c87-9361-9c5c7d76dd9b was not found (LoadComputer: Computer does not exist)
 
Can someone help me please :)

 

 

 

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Hello banderi,

 

Didn't the computer name of the server change?

Can you check what object on your network has (or had) the ID d42ba487-bf5f-4c87-9361-9c5c7d76dd9b ?

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