Update from 6.1440 to 6.2 RA component update client task fails

[cemorgan141 0]

Alter running RA Component update task I now get the message when I try to get detail info on computer objects.:

 

Failed to load data: Report Template is incorrect. Retry

 

Any suggestions?

[TomasP 318]

Hello,

I have seen this issue occur in the past. In my experience it happened when not all components upgraded (some did and some did not, so they were not compatible then).

What helped was to run the component upgrade task once again, so that all the remaining components upgrade too and get "on par" with the rest of ERA.

[cemorgan141 0]

Thanks.  I started the update again last night and when I checked this morning I no longer was receive the error.

[tcm123 0]

Hello,

I have seen this issue occur in the past. In my experience it happened when not all components upgraded (some did and some did not, so they were not compatible then).

What helped was to run the component upgrade task once again, so that all the remaining components upgrade too and get "on par" with the rest of ERA.

I am getting the same error, but when I rerun the task it doesn't fix the issue. Looking at the logs which are created during the upgrade it fails (Windows/Temp).

 

I have tried to follow the manual upgrade process but when running the Server.MSI the installer warns that the database cannot be upgraded.

[TomasP 318]

In this case I'd suggest to contact the local customer care who will request logs (and potentially the database) to look at, to figure out what causes the issue.