HSW 9 Posted September 29, 2015 Share Posted September 29, 2015 Hi i Need the EXACT syntax for this. when i want ot exclude a path AND all sub-path AND all files -> C:\ESET for example C:\ESET C:\ESET\ C:\ESET\* C:\ESET\*.* what is correct? The first one seems to be wrong, but i wont test this for hours.... Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 29, 2015 Administrators Share Posted September 29, 2015 c:\eset\*.* is correct. The wildcards will be added automatically in the future, probably via a module update. Link to comment Share on other sites More sharing options...
HSW 9 Posted September 29, 2015 Author Share Posted September 29, 2015 Hi, thx. how to exclude this 2: \Device\HarddiskVolumeShadowCopy6\System Volume Information\DpmFilterSCStatus \Device\HarddiskVolumeShadowCopy6\pagefile.sys and we need the Syntax for VolumeShadowCopy* because the number is random We need this exclusion because our DPM can actual not save hyper-v and DPM create this "\device" for saving the Hyper-V VM. Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted September 29, 2015 ESET Moderators Share Posted September 29, 2015 Hi, in the case the number changes, we recommend to add an exclusion based on the process accessing (such as a back-up tool), rather than the path. Link to comment Share on other sites More sharing options...
HSW 9 Posted September 30, 2015 Author Share Posted September 30, 2015 Hi, this dont work (we try this) ESET still scan this path. I think ist because, DPM starts some windows processes, like vssvc.exe We also exclude the Windows processes but this also dont work. We exclude also mmc.exe + vmms.exe + vmwp.exe + the DPM prosess (any other tips for other exclussions?) Could you exclude: \Device\HarddiskVolumeShadowCopy6\ ? because there is no drive letter We need some solution or at least some helpfull tips, we need DPM but we also want to upgrade ESET from 4.5 to 6 (with 4.5. this problems doesnt exist!) The german support is not realy helpfull, actually so i hope you are better Link to comment Share on other sites More sharing options...
HSW 9 Posted October 13, 2015 Author Share Posted October 13, 2015 Same Problem with the new Agent. Any help? Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted October 13, 2015 ESET Moderators Share Posted October 13, 2015 In this case I suggest Microsoft's Process Explorer or Process Monitor to find out which process exactly accesses the file, so that you can exclude that process then. Link to comment Share on other sites More sharing options...
HSW 9 Posted October 14, 2015 Author Share Posted October 14, 2015 Thx, i try it and found some new processes, but no luck with this. The DPM JOB Fails again. Can i log this with ESET? (ESET scan it, so it should be possible to log this?) Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted October 14, 2015 ESET Moderators Share Posted October 14, 2015 In that case, please contact your local ESET support office so that the case can be investigated further. Thanks. Link to comment Share on other sites More sharing options...
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